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- Tasks: Manage customer renewals and build strong relationships to enhance satisfaction.
- Company: Join IRIS Software Group, a people-first company focused on collaboration and growth.
- Benefits: Enjoy hybrid working, competitive salary, and ongoing learning opportunities.
- Why this job: Be part of a supportive team where your contributions truly matter.
- Qualifications: Experience in customer service or account management is essential; SaaS experience is a bonus.
- Other info: This role offers a chance to develop your career in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Renewals Associate
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Slough
Competitive Salary and Benefits
Full-time
Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, we’d love to hear from you!
We’re looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group. In this role, you’ll be working with our existing customer base – supporting them through the renewal journey, resolving any issues, and helping them get the most from our products.
What you\’ll be doing:
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Managing a portfolio of existing customers, guiding them through their renewal process
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Building strong relationships to drive satisfaction, loyalty, and long-term retention
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Proactively identifying at-risk accounts and working to reduce churn
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Collaborating with internal teams including Sales, Customer Success, and Product
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Providing accurate renewal forecasts and maintaining detailed CRM records
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Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams
What we’re looking for:
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Previous experience in customer service, renewals, account management or retention
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Confident communicator – you’re great at building rapport and managing tricky conversations
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Organised and proactive with great attention to detail
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Driven by targets, outcomes and keeping customers happy
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Bonus points for experience working in the software/SaaS industry
What you’ll love about IRIS:
At IRIS, we’re all about people, purpose, and progress. You’ll join a welcoming team with plenty of support, training, and opportunities to grow your career. We offer:
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Hybrid working and flexibility
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A values-driven culture where you’re encouraged to be yourself
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Ongoing learning and development
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Competitive salary and benefits
Customer Renewals Associate employer: IRIS - Networx Services
Contact Detail:
IRIS - Networx Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Associate
✨Tip Number 1
Familiarise yourself with the software and SaaS industry, as having a solid understanding of this field will help you connect better with customers and address their needs effectively.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios where you handle tricky customer conversations. This will prepare you for the real interactions you'll face in the role.
✨Tip Number 3
Network with current or former employees of IRIS Software Group on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Customer Renewals Associate role.
✨Tip Number 4
Showcase your organisational skills by creating a mock portfolio of customer accounts, detailing how you would manage renewals and identify at-risk accounts. This will demonstrate your proactive approach during interviews.
We think you need these skills to ace Customer Renewals Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, renewals, or account management. Use specific examples that demonstrate your ability to build relationships and solve problems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your experience in managing customer relationships and driving satisfaction.
Showcase Communication Skills: Since the role requires confident communication, consider including examples of how you've successfully managed tricky conversations or built rapport with customers in previous roles.
Highlight Organisational Skills: Emphasise your organisational abilities and attention to detail. Provide examples of how you have maintained accurate records or managed multiple tasks effectively in past positions.
How to prepare for a job interview at IRIS - Networx Services
✨Showcase Your Relationship-Building Skills
As a Customer Renewals Associate, your ability to build strong relationships is crucial. Prepare examples of how you've successfully managed customer relationships in the past, focusing on how you resolved issues and enhanced customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. This role requires proactive thinking, so highlight your experience in managing at-risk accounts and reducing churn effectively.
✨Know the Company and Its Products
Research IRIS Software Group and its offerings thoroughly. Understanding their products will help you articulate how you can assist customers in getting the most out of them, which is key to the renewal process.
✨Prepare for Target-Driven Discussions
Since this role is driven by targets and outcomes, be prepared to discuss your previous experiences with meeting or exceeding targets. Share metrics or achievements that demonstrate your success in customer retention and upselling.
