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For Companies At a Glance
- Tasks: Manage customer renewals and build strong relationships to enhance satisfaction.
- Company: Join IRIS Software Group, a people-first company focused on collaboration and growth.
- Benefits: Enjoy hybrid working, competitive salary, and ongoing learning opportunities.
- Why this job: Be part of a supportive team where your contributions truly matter.
- Qualifications: Experience in customer service or account management is essential; SaaS experience is a bonus.
- Other info: This role offers a chance to develop your career in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Entry Level Sales/Renewals Opportunities
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Competitive + Commission
Slough/Heathrow Approach, UK
Permanent full time
As an Entry Level Customer Renewals Associate, you’ll play a key role in maintaining strong client relationships and ensuring seamless renewals. You’ll be:
* Managing and processing contract renewals for existing customers.
* Building strong relationships to understand customer needs and timelines.
* Working closely with account managers to support retention strategies.
* Handling renewal documentation and ensuring accurate records.
* Identifying opportunities to improve the renewal experience.
* Communicating regularly with customers via email and phone.
* Helping reduce churn and support long-term customer success.
What Are We Looking For?
This role is ideal for someone looking to grow their career in customer success, account management, or SaaS. No renewals experience is needed—but we’d love to hear from you if you have:
* Great communication skills – you’re confident, clear, and customer-focused.
* Relationship-building – you enjoy working with people and solving problems.
* Organisation & reliability – you can juggle tasks and stay on top of deadlines.
* A positive mindset – you stay calm under pressure and focus on solutions.
* Team spirit – you collaborate well and contribute to shared success.
* A willingness to learn – you’re ready to grow your skills and take on new challenges.
Why Apply?
* Career Growth: Clear cut progression paths and active development opportunities at a company that has experienced constant growth
* Supportive Environment: Work at a Great Place to Work certified company
* Diverse Experience: Varied roles such as this can you set you up for a number of careeers in tech
How does our application process work?
* Apply Online: Upload your CV and answer a few quick application questions.
* Assessment Stage: Complete online assessments to help us gauge your skills fairly. Check out the links for more details: CCAT – Additional Information and EPP – Additional Information.
* Initial Interview: If selected, you’ll have a brief video call with our Talent Team to discuss your application and learn more about our tech opportunities.
* Group Assessment: The final step is a group assessment at our Heathrow Approach office (dates to be confirmed) where you’ll showcase your skills and fit for our roles.
Please Note: Due to high interest, applications may close early. Don’t miss out—apply today and take the first step towards a fulfilling career with us
Customer Renewals Associate employer: IRIS - Networx Services
Contact Detail:
IRIS - Networx Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Associate
✨Tip Number 1
Familiarise yourself with the software and SaaS industry, as having a solid understanding of this field will help you connect better with customers and address their needs effectively.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios where you handle tricky customer conversations. This will prepare you for the real interactions you'll face in the role.
✨Tip Number 3
Network with current or former employees of IRIS Software Group on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Customer Renewals Associate role.
✨Tip Number 4
Showcase your organisational skills by creating a mock portfolio of customer accounts, detailing how you would manage renewals and identify at-risk accounts. This will demonstrate your proactive approach during interviews.
We think you need these skills to ace Customer Renewals Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, renewals, or account management. Use specific examples that demonstrate your ability to build relationships and solve problems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your experience in managing customer relationships and driving satisfaction.
Showcase Communication Skills: Since the role requires confident communication, consider including examples of how you've successfully managed tricky conversations or built rapport with customers in previous roles.
Highlight Organisational Skills: Emphasise your organisational abilities and attention to detail. Provide examples of how you have maintained accurate records or managed multiple tasks effectively in past positions.
How to prepare for a job interview at IRIS - Networx Services
✨Showcase Your Relationship-Building Skills
As a Customer Renewals Associate, your ability to build strong relationships is crucial. Prepare examples of how you've successfully managed customer relationships in the past, focusing on how you resolved issues and enhanced customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. This role requires proactive thinking, so highlight your experience in managing at-risk accounts and reducing churn effectively.
✨Know the Company and Its Products
Research IRIS Software Group and its offerings thoroughly. Understanding their products will help you articulate how you can assist customers in getting the most out of them, which is key to the renewal process.
✨Prepare for Target-Driven Discussions
Since this role is driven by targets and outcomes, be prepared to discuss your previous experiences with meeting or exceeding targets. Share metrics or achievements that demonstrate your success in customer retention and upselling.
