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- Tasks: Support customers with their inquiries and provide top-notch service in a friendly environment.
- Company: Join a unique insurance company with a close-knit team and a positive culture.
- Benefits: Enjoy hybrid work options, competitive salary, great holiday allowance, and health perks.
- Why this job: Be part of a rewarding team that values customer relationships and offers comprehensive training.
- Qualifications: Customer service experience is preferred; confidence and a positive attitude are essential.
- Other info: Immediate interviews available; flexible start times and occasional Saturday shifts required.
Customer Care Advisor
Apply below after reading through all the details and supporting information regarding this job opportunity.
£23,890 plus overtime opportunity
New Position
Bradford
Hybrid available or full-time office.
My client is a little different to the usual Insurance businesses, rather than being part of a huge contact centre, here they have a more personable and welcoming team appeal.
The teams compromise of just 20 customer service professionals with all levels of customer support exposure and a supporting team of 12 administrators.
Alongside you will be supporting the technical team of engineers which is a larger team of around 40. All open plan, great incentives and most importantly the hours are
Monday to Friday – no early or late nights with the occasional Saturday eventually required once every 3 weeks for 3 hours – which is paid overtime.
The company are looking to welcome people into the business that are looking for an office-based customer support role.
Or someone that has a wealth of customer service telephone-based experience (salary can be discussed) that can offer support and leadership in the delivering a high standard of customer service to its clients, along with supporting and encouraging the others that are learning and wanting to train as experienced agents.
This Insurance company are part of an International Group and offer a 8 -week training programme to onboard new people into the business and support all the way through the training, offering full engagement from trainers and senior advisors. 4 Weeks classroom training then 8 weeks lives with a buddy to coach you through.
They encourage a positive result for all of their customers and on average process over 87% of their claims for customers.
You could have experience working within a busy customer service department, retail or contact centre as long as you are confident and love customer service, training is offered to develop you in your new career, you will be first point of contact with customers.
Great opportunity to join a rewarding and hugely positive team based at their Bradford Head office…..Sound good so far?
Your customer service skills are key for this role, you will enjoy delivering and maintaining a high level of customer service to all existing customers, have a professional and personable manner, have the ability to engage with customers, my client will encourage you to identify the customers specific claim requirements, transfer the call to the right contact if you cannot progress with the customer enquiry, provide full customer support, update all customer records accurately. Advise customer with the next stage process and update any compliant administration.
Full training will be given for the customer care advisor role with the 12 week programme offered and you have the opportunity to observe the other team members with questions and answers of the service, to understand your customer requests and have the confidence to provide the right solution for customers.
A brilliant customer care advisor opportunity for someone that loves customer service, building relationships and can problem solve.
Starting salary in will be around £23,890 great working hours Monday to Friday with 3 alternate start times of 0830, 08.45 or 09.15
** Eventually they will need you to accommodate one in three Saturday mornings only – 09.00 – 12.00 paid at time and a half.
37.5 hours, great holiday allowance 25 days plus banks, free parking, pension, health insurance & other great benefits to discuss.
For the customer care advisor role, you must be able to demonstrate a strong ability to work under pressure, customer service skills, a confident telephone manner and a reactive and positive attitude.
I have immediate interviews available and look forward to receiving your application, thank you for applying.
Lisa
Farr Associates.
Recruitment Specialist
Customer Care Advisor employer: Farr Associates Recruitment limited
Contact Detail:
Farr Associates Recruitment limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the company culture and values. Since this role is in a smaller, more personable team, showing that you understand and align with their approach to customer service can set you apart during interviews.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved customer issues or went above and beyond to help someone, as this will demonstrate your capability for the role.
✨Tip Number 3
Practice your telephone communication skills. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently over the phone is crucial. Consider doing mock calls with friends or family.
✨Tip Number 4
Show enthusiasm for the training programme. The company offers extensive training, so expressing your eagerness to learn and grow within the role can highlight your commitment and willingness to develop your skills.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in telephone-based roles. Emphasise skills like problem-solving, communication, and the ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific experiences where you successfully resolved customer issues or contributed to a positive team environment.
Highlight Training and Development: Since the company offers an extensive training programme, mention your willingness to learn and adapt. Share any previous training experiences that demonstrate your commitment to professional growth.
Show Enthusiasm for the Role: In your application, express genuine interest in the Customer Care Advisor position. Discuss why you are excited about joining a smaller, personable team and how you can contribute to their success.
How to prepare for a job interview at Farr Associates Recruitment limited
✨Showcase Your Customer Service Skills
Since this role is all about customer care, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or went above and beyond for a customer.
✨Demonstrate Your Problem-Solving Abilities
The company values individuals who can think on their feet. Prepare to share instances where you've had to solve problems quickly and effectively, especially under pressure.
✨Engage with the Interviewer
Make sure to engage with the interviewer by asking questions about the team dynamics and training process. This shows your interest in the role and helps you understand how you can fit into their culture.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle customer inquiries. Practice responses to common situations you might face as a Customer Care Advisor, focusing on your approach and the outcome.
