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- Tasks: Support IT systems and assist staff with tech issues daily.
- Company: Join Miller’s Vanguard, a leader in supermarket support for over 40 years.
- Benefits: Enjoy training, fun days, 32 days holiday, and a pension scheme.
- Why this job: Gain hands-on experience in a dynamic environment with growth opportunities.
- Qualifications: No specific qualifications required; just a passion for tech and problem-solving.
- Other info: Be part of a supportive team in a state-of-the-art facility.
The predicted salary is between 28800 - 42000 £ per year.
JOB PURPOSE
Reporting directly to the Infrastructure Manager, the Infrastructure Support Engineer will provide effective IT assistance across all aspects of the business and will support the IS Manager, the Infrastructure & Security Manager, and the Applications Manager.
The role involves supporting and maintaining Microsoft Server and Desktop operating systems, along with general maintenance of all IT-related hardware/software. The position offers exposure to a broad range of IT projects and activities.
The primary focus is on supporting office-based staff with their equipment and environment.
Assist other IT department members with project workload as requested.
PRINCIPAL ACCOUNTABILITIES
Responsibilities include, but are not limited to:
- Escalating IT issues to managers when necessary
- Diagnosing and resolving technical issues
- Assisting with IT projects as instructed by the IS Manager
- Providing desktop and server support
- Supporting and maintaining MS Desktops and Servers
- Setting up and configuring new laptops, desktops, and mobile devices
- Installing authorized software on laptops, desktops, and mobile devices
- Applying security updates and upgrades to devices and keeping them current
- Fault finding on laptops, desktops, and mobile devices
- Completing internal user moves, including phones
- Patching network and phones
SPECIAL FEATURES / ATTRIBUTES
- Contributing to projects managed by the Infrastructure & Security Manager
KEY PERFORMANCE INDICATORS
- Resolving IT issues affecting internal customers
- Ensuring field staff have access to working equipment and applications
Company Information
Who are we?
Miller’s Vanguard has been supporting UK supermarket chains for over 40 years. We ensure supermarkets operate smoothly by maintaining a wide range of assets from food production equipment to loading bay lifts.
Our services include:
- Nationwide reactive maintenance
- Hygienic deep cleaning and planned maintenance
- Refurbishment, logistics, and equipment installation
We are part of the global Ali Group, with an annual turnover exceeding £4 billion.
Our people
Despite our size, we value our employees highly. Our team of over 500 works in state-of-the-art environments, including a new technical response centre (2021), an award-winning research and recycling facility, and a Mercedes Benz fleet.
We are committed to providing the best environment and tools for our staff.
Career Development
Training is integral to our culture. Our City and Guilds accredited training centre supports employee growth and technological advancement, regardless of position or tenure.
Why Join Us?
- Training at our accredited academy
- Job-specific uniforms and tools
- Company fun days and charity events
- Company pension scheme
- 32 days of holiday annually
- Regular staff treats for employees and families
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Infrastructure Support Engineer employer: Miller’s Recruitment
Contact Detail:
Miller’s Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft Server and Desktop operating systems, as well as common IT hardware and software. This knowledge will not only help you in interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've diagnosed and resolved technical issues in the past. Be ready to discuss these scenarios during any discussions with us.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that may help you tailor your approach when applying.
✨Tip Number 4
Stay updated on the latest trends in IT support and infrastructure management. Being knowledgeable about current technologies and best practices will set you apart from other candidates and show your commitment to the field.
We think you need these skills to ace Infrastructure Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Server and Desktop operating systems. Include specific examples of how you've diagnosed and resolved technical issues in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with IT projects and your ability to assist with various IT tasks, as outlined in the job description.
Showcase Relevant Skills: Emphasise skills that are crucial for the Infrastructure Support Engineer position, such as troubleshooting, hardware/software maintenance, and experience with setting up and configuring devices. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT support role.
How to prepare for a job interview at Miller’s Recruitment
✨Know Your Technical Stuff
Make sure you're well-versed in Microsoft Server and Desktop operating systems. Brush up on troubleshooting techniques for both hardware and software, as you'll likely be asked to demonstrate your problem-solving skills during the interview.
✨Show Your Team Spirit
This role involves collaborating with various IT department members. Be prepared to discuss examples of how you've worked effectively in a team setting, especially in high-pressure situations where you had to support others.
✨Understand the Company Culture
Familiarise yourself with Miller’s Vanguard and their commitment to employee development. Highlight your enthusiasm for training and growth opportunities, as this aligns with their values and shows you're a good fit for their culture.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the company. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you. Ask about the types of IT projects you might be involved in or how success is measured in this position.
