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- Tasks: Assist customers with delivery queries and resolve issues promptly.
- Company: Join Berry Recruitment, a leading agency in the manufacturing and supply sector.
- Benefits: Earn £12.30 per hour with full-time hours in a supportive office environment.
- Why this job: Gain valuable experience in customer service while working in a dynamic team until August 2025.
- Qualifications: Previous customer service experience and strong IT skills are essential.
- Other info: This is a temporary role based in Banbury, perfect for those seeking immediate employment.
Berry Recruitment are NOW hiring for 2 committed and experienced Temporary Home Delivery Customer Service Assistants to work for a Manufacturing & Supply company in Banbury, Oxfordshire.
Role: Home Delivery Customer Service Assistant
Salary: £12.30 per hour
Location: Banbury, Oxfordshire
Hours: Full time - Office Based
Term: Temporary starting asap until August 2025
Key Responsibilities of the Home Delivery Customer Service Assistant:
- Responds promptly to any customer enquiries and any transport queries.
- Deals directly with customers on any Customer Service-related questions either by telephone or electronically.
- Liaises with the warehouses, the delivery companies and customers in respect of delivery failures/queries.
- Investigates customer issues and complaints through to resolution.
- When required, escalates customer queries/complaints as appropriate to Line Manager.
- Supports the Consumer Service Team Leader with KPIs, projects and any other business related to Customer Service or Home Delivery.
About you:
- Proven track record in a similar position.
- Excellent telephone manner.
- Accurate IT skills and data entry, with experience of working with spreadsheets and within a call centre, help desk.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we’d love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Temporary Home Delivery Customer Service Advisor employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Home Delivery Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding the manufacturing and supply industry, especially in home delivery, will help you answer questions confidently during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires an excellent telephone manner, consider role-playing customer service scenarios with a friend to enhance your confidence and clarity.
✨Tip Number 3
Brush up on your IT skills, particularly with spreadsheets and data entry. Being proficient in these areas will not only help you in the role but also impress your potential employers during the interview.
✨Tip Number 4
Prepare examples of how you've resolved customer complaints in the past. Having specific instances ready to discuss will demonstrate your problem-solving abilities and show that you can handle the responsibilities of the role.
We think you need these skills to ace Temporary Home Delivery Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Temporary Home Delivery Customer Service Advisor position. Tailor your application to highlight relevant experience.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, particularly in similar roles. Emphasise your communication skills and any relevant IT proficiency.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your ability to handle customer enquiries and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Berry Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled customer enquiries and resolved issues, as this will demonstrate your ability to excel in the Home Delivery Customer Service Assistant position.
✨Demonstrate Your Communication Skills
Since the role involves dealing directly with customers over the phone and electronically, practice articulating your thoughts clearly. A good telephone manner is crucial, so consider doing a mock interview to refine your communication style.
✨Familiarise Yourself with the Company
Research Berry Recruitment and the manufacturing & supply industry. Understanding their values and operations will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Common Scenarios
Think about potential delivery issues or customer complaints you might encounter in this role. Prepare responses on how you would handle these situations, as it will showcase your problem-solving skills and readiness for the job.
