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For Companies At a Glance
- Tasks: Support partners with digital solutions and manage integrated setups.
- Company: Premium Credit is a leading provider of insurance premium finance in the UK and Ireland.
- Benefits: Enjoy a competitive salary, hybrid working, private medical cover, and 25 days annual leave.
- Why this job: Join a growing company that values personal development and offers a collaborative work culture.
- Qualifications: Experience with CRM systems and strong relationship-building skills are essential.
- Other info: We support diversity and welcome applications from all backgrounds.
Digital Support Specialist
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Leatherhead, Surrey (Hybrid model)
Why work for us?
Competitive salary of up to £27,040 per annum [depending on experience]
A workplace pension scheme
Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
Private Medical and Dental cover
25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.0 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we need a Digital Support Specialist to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
Reporting to the Digital Integrations Manager, the Digital Support Specialist supports products, services and journeys across our digital estate. You’ll support our partners to use our APIs and PCL Portals, acting as 2nd line support for our portals and 1st line support for our integrated partners. The role will enable partners to access their PCL accounts via their own platforms or our self serve portal, supporting partners to adopt the right digital solution for their needs.
You will also:
– Engage with new and existing partners including to support partner calls and manage their integrated solution set-up or portal access
– Work collaboratively with colleagues and partners, contributing the digital strategies across our markets, performing regular reviews of our digital services and ensuring familiarity with digital enhancements prior to implementation
– Develop and maintain relationships with external stakeholders
– Analyse rejection statistics and identify ways to reduce, providing suggestions for the ongoing development and management of digital services.
– Participate in internal projects, acting as SME
– Statistical reporting as required.
Who we are looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
To be considered as our Digital Support Specialist, you will need:
– Experience of using a core operating system or CRM for data entry, configuration and change
– An innovative approach to resolving issues
– The ability to develop and maintain key relationships with external stakeholders, representing PCL positively in the market
– The ability to analyse detail and focus on details
– Effective prioritisation skills, effectively managing your workload to deliver within the role
A financial services or insurance background would be beneficial to your application, in particular in the area of digital support.
We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to
If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to
Digital Support Specialist employer: Premium Credit
Contact Detail:
Premium Credit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Specialist
✨Tip Number 1
Familiarise yourself with the digital tools and platforms mentioned in the job description, such as APIs and PCL Portals. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight any experience you have in customer support or stakeholder management. Be prepared to share specific examples of how you've successfully resolved issues or built relationships in previous roles, as this is crucial for the Digital Support Specialist position.
✨Tip Number 3
Research Premium Credit's services and their market position. Being knowledgeable about the company’s offerings and recent developments will show your genuine interest and help you stand out during discussions.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data to drive improvements in past roles. Since the job involves analysing rejection statistics, showcasing your ability to interpret data effectively will be a key advantage.
We think you need these skills to ace Digital Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in digital support and CRM systems. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your innovative problem-solving skills and ability to build relationships with stakeholders. Mention specific examples of how you've successfully supported digital solutions in the past.
Highlight Relevant Experience: In your application, emphasise any experience you have in financial services or insurance, particularly in digital support roles. This will help you stand out as a candidate who understands the industry.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Digital Support Specialist role.
How to prepare for a job interview at Premium Credit
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Digital Support Specialist. Familiarise yourself with the company's digital services and how they support partners. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in previous roles, especially in a digital or customer support context. Highlight your innovative approach to problem-solving, as this is crucial for the position.
✨Emphasise Relationship Building
Be ready to discuss your experience in developing and maintaining relationships with external stakeholders. Share specific examples of how you've positively represented your previous employers and contributed to successful partnerships.
✨Prepare for Technical Questions
Since the role involves using APIs and CRM systems, brush up on your technical knowledge. Be prepared to discuss any relevant experience you have with data entry, configuration, and change management, as well as your familiarity with digital tools.
