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- Tasks: Support customers through phone and email, ensuring their needs are met efficiently.
- Company: Join Pure Fishing, a global leader in fishing tackle and gear with a passion for customer experience.
- Benefits: Enjoy a competitive salary, flexible working environment, and opportunities for growth in a dynamic team.
- Why this job: Be part of a passionate team dedicated to enhancing the fishing experience for customers worldwide.
- Qualifications: Solid educational background and 1-2 years in customer service; communication skills are key.
- Other info: Training provided for SAP; ideal for those looking to kickstart their career in a vibrant industry.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
About Us:
Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. We have operations throughout 23 countries, with office bases in Breda, Copenhagen, Sweden, and the UK, as well as smaller sales offices in most other European countries.
Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team. We are dedicated to helping you have more fun and catch more fish!
Job Summary:
Reporting to the Customer Service Team Leader, you will join a multi-skilled team responsible for supporting the full customer journey on a 6-month temporary basis. You will be responsible for all administrative processes to support an efficient service to our customers, consumers and to our Sales team.
Specific Responsibilities:
- Liaising with all customers, consumers and our Sales team via phone and email. Providing an efficient and professional service by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
- Collaborating with the Customer Service team to ensure we are providing exceptional service to our customers and consumers.
- Actioning calls regarding faulty products and processing returned goods onto the SAP system.
- Arranging collections from customers for delivery to the warehouse, service centres or Cramlington office.
- Updating and maintenance of SAP local master data.
- Carrying out a variety of administrative tasks to support the Customer Service team.
- Any additional similar duties as required to ensure the efficiency of the Customer Service function.
Role Requirements:
- A solid educational background is required.
- 1-2 years of similar customer service experience is essential.
- The ability to communicate effectively, both written and verbally, with colleagues, customers, and consumers is essential.
- Knowledge of the fishing tackle industry and products is preferred but not essential.
- A good working knowledge of Excel, Word and Outlook is essential with working knowledge of SAP being advantageous although training would be provided.
What we can offer:
This role is based from our modern office space in Cramlington, UK. An attractive salary and benefits package is available for the successful candidate, based on skills and experience, together with the learning, development, and career opportunities you would expect in a global organisation. On top of that, we have a great flexible team-working environment, a highly dynamic and passionate team to work with, and the opportunity to progress for the right candidate.
If you are ready for a change or a new opportunity in an exciting dynamic business, then please get in touch. For further details or to apply, please contact the Human Resources Team on hremea@purefishing.com
Contact Detail:
Pure Fishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the fishing tackle industry. Even if you don't have direct experience, showing a genuine interest in fishing and the products can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills. Since the role involves liaising with customers and the sales team, practice clear and concise communication to demonstrate your ability to handle customer inquiries effectively.
✨Tip Number 3
Get comfortable with SAP and Microsoft Office tools like Excel and Word. If you’re not already familiar, consider taking online tutorials to boost your confidence and show your willingness to learn.
✨Tip Number 4
Network with current or former employees of Pure Fishing. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Pure Fishing is looking for in a Customer Service Representative.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet customer needs effectively.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention your understanding of the fishing tackle industry, if applicable, and explain how your previous experience makes you a great fit for the team at Pure Fishing.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Pure Fishing
✨Know the Company
Before your interview, take some time to research Pure Fishing. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about situations where you resolved issues or went above and beyond for a customer, as this role heavily focuses on providing exceptional service.
✨Familiarise Yourself with SAP
While training will be provided, having a basic understanding of SAP can give you an edge. If you have experience with similar systems, be ready to discuss how you adapted to new software in the past.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that demonstrate your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the customer service department.
