Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer issues in French and Spanish/Italian in a fast-paced environment.
- Company: Join a leading automotive client based in Rugby, focused on customer service excellence.
- Benefits: Enjoy competitive pay, pension contributions, and seasonal gifts for your hard work.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: Fluency in French and Spanish or Italian is essential, along with strong communication skills.
- Other info: Flexible working hours and opportunities for recognition through employee of the month awards.
Customer Service Coordinator – French & Spanish speaking OR French & Italian
Find out if this opportunity is a good fit by reading all of the information that follows below.
Monday – Friday -£30,139 per annum (after 4 weeks training)
Hours: Rotational weekly
6am – 2.30 pm and 7 am – 2.30 pm
2pm – 10.30 pm and 2.30 pm – 11 pm
To be considered for this role you MUST be able to speak French & Spanish OR French & Italian fluently
Our customer focused automotive client based in the heart of Rugby is seeking an experienced individual within customer services. This is a fast-paced, high pressured environment where you will be resolving issues from inbound calls speaking French and Spanish/Italian.
Main Duties
* Manage the full breakdown process in French and Spanish / Italian
* Keeping customers and dealers informed about their case
* Receive and accurately log customer requests within designated systems
* Look for, and negotiate solutions to resolve cases and if necessary escalate to the appropriate person
* Organise the payment conditions in relation to the breakdown case
Responsible for:
Handling the full breakdown process in the required languages for all products supported within the department.
* Collect all necessary data regarding the breakdown
* Arrange the payment
* Contact the repairing dealer and find an acceptable solution for the customer
* Inform all involved parties on-time about the progress of the repair and costs
* Communicate in a professional way and inform all parties on the next step
* Log all information, each action and conversation in a concise manner in the case management tool
Person spec:
* Must be fluent in French and Spanish OR French and Italian
* Excellent communication skills
* Sound IT and admin skills
* Ability to pick up new systems and procedures with ease
* Enjoys problem solving
* Customer Focused
Interested?
Please apply below.
If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. To view our Privacy policy please see our website
Working through Caraires…
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work
Tri-Lingual Customer Service Co-Ordinator employer: The Caraires Consultancy
Contact Detail:
The Caraires Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tri-Lingual Customer Service Co-Ordinator
✨Tip Number 1
Brush up on your language skills! Since fluency in French and Spanish or Italian is a must, practice speaking and listening to ensure you can handle customer queries confidently.
✨Tip Number 2
Familiarise yourself with common customer service scenarios in the automotive industry. Understanding typical issues and solutions will help you respond effectively during interviews.
✨Tip Number 3
Showcase your problem-solving skills! Prepare examples from your past experiences where you successfully resolved customer issues, as this role requires quick thinking and negotiation.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Tri-Lingual Customer Service Co-Ordinator
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French and Spanish or French and Italian. Include specific examples of how you've used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous experience in customer service roles, particularly in fast-paced environments. Use metrics or specific achievements to demonstrate your effectiveness in resolving customer issues.
Tailor Your CV: Customise your CV to align with the job description. Focus on relevant skills such as communication, problem-solving, and IT proficiency that are essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for this position. Mention your passion for customer service and your ability to handle high-pressure situations.
How to prepare for a job interview at The Caraires Consultancy
✨Showcase Your Language Skills
Since fluency in French and Spanish or Italian is a must, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to show your proficiency and confidence.
✨Highlight Problem-Solving Abilities
This role requires quick thinking and effective problem-solving. Prepare examples from your past experiences where you successfully resolved customer issues, especially in high-pressure situations, to illustrate your capability.
✨Familiarise Yourself with Customer Service Tools
The job involves using specific case management tools. If possible, research common customer service software and be ready to discuss how you can quickly adapt to new systems, showcasing your IT and admin skills.
✨Demonstrate Customer Focus
Emphasise your commitment to customer satisfaction. Share stories that highlight your ability to keep customers informed and engaged throughout the service process, as this is crucial for the role.
