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- Tasks: Lead a team to deliver top-notch customer service and drive sales.
- Company: Join JD Group, a leading retail brand known for its dynamic culture and commitment to excellence.
- Benefits: Enjoy 25% off products, monthly bonuses, and access to wellness services.
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact in retail.
- Qualifications: Previous supervisory experience in retail and a passion for customer service are essential.
- Other info: Opportunities for personal development and volunteering with JD Foundation.
The predicted salary is between 28800 - 43200 £ per year.
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Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
As a supervisor, you’ll be doing the following:
Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s:
Contribute to achieving or exceeding the stores monthly sales target.
Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .
Achieve upselling or cross-selling targets.
Maintain a high Net Promotor Score.
Ensure stock accuracy during store Audits.
Ensure all new colleagues complete mandatory training required .
Skills and Experience :
Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
Passionate about retail & hold a good understanding of the latest trends and our competitors
Previous experience of coaching and mentoring individuals
Strong attention to detail & ability to maintain high standards on the shop floor
Promote JD Group values to internal and external stakeholders
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
Monthly discretionary bonus schemes
Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
Health cash plans
Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
Discounted Gym memberships at JD Gyms
Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
Opportunities to volunteer and contribute to JD Foundation
Employer engagement forums to help influence positive change
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Supervisor employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the latest retail trends and competitors in the market. This knowledge will not only help you during interviews but also demonstrate your passion for the industry, which is crucial for a supervisory role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you coached or mentored team members. Be prepared to share specific examples of how you improved team performance or customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer complaints and inquiries effectively. Think of scenarios where you successfully resolved issues and how that contributed to maintaining high customer satisfaction.
✨Tip Number 4
Understand the key performance indicators (KPIs) relevant to the role, such as sales targets and Net Promoter Score. Being able to articulate how you can contribute to achieving these goals will set you apart from other candidates.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory or team leader experience in a retail environment. Emphasise your ability to deliver excellent customer service and any relevant achievements related to sales targets.
Craft a Strong Cover Letter: In your cover letter, express your passion for retail and your understanding of current trends. Mention specific examples of how you've driven sales or improved customer service in past roles.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as coaching and mentoring abilities, attention to detail, and experience with visual merchandising. Use bullet points for clarity.
Showcase Your Values: Demonstrate how you embody the values of JD Group in your application. Share experiences where you've promoted these values to both internal and external stakeholders.
How to prepare for a job interview at JD GROUP
✨Showcase Your Leadership Skills
As a supervisor, you'll be expected to lead and motivate your team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your coaching and mentoring experiences.
✨Demonstrate Customer Service Excellence
Since delivering excellent customer service is key, think of specific instances where you resolved customer complaints or improved service levels. This will show your understanding of the importance of customer satisfaction.
✨Know Your Numbers
Familiarise yourself with sales targets and KPIs relevant to the role. Be ready to discuss how you've previously driven sales or improved performance metrics in your past roles.
✨Understand Visual Merchandising
High visual merchandising standards are crucial for this position. Prepare to talk about your experience with visual displays and how they can impact sales, demonstrating your attention to detail.
