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- Tasks: Lead a team supporting clients in maintaining tenancies and achieving personal goals.
- Company: Join HCC Social Inclusion, dedicated to empowering homeless individuals through supportive accommodation.
- Benefits: Enjoy flexible working hours, training opportunities, and the chance to make a real impact.
- Why this job: Make a difference in people's lives while developing your leadership skills in a supportive environment.
- Qualifications: Experience in residential support, excellent communication skills, and a genuine concern for homelessness are essential.
- Other info: This role requires a full driver's licence and may involve on-call duties.
The predicted salary is between 30000 - 42000 £ per year.
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HCC social inclusion lot 3 provides supported accommodation for adults who are homeless or at risk of homelessness. This service also provides community / in-reach support to individuals who are placed in temporary accommodation by Hampshire Council or are having difficulties maintaining their tenancies in their own accommodation.
Our aim is to provide person-centred support to our clients, empowering them to maintain their existing tenancies and / or gain the life skills they require to move on to more independent living.
If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!
JOB PURPOSE
To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
MAIN RESPONSIBILITIES
- To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
- To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support,and service KPIs are met
- To be responsible for attendance management, performance management, quality assurance and any other staff related queries
- To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
- To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clientsas well as help us to win tenders and maintain contracts
- To plan your team\’s rota, taking training and absence into account toensure capacity within the team to support clients and prioritise high risk management referrals
- To support your team where needed with their workload, and supporta small caseload of clients
- To be involved in the recruitment of staff for your team
- To ensure an effective and timely response to all safeguarding issues taking appropriate action
- To collate data and generate reports where needed
- To support clients and staff in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To ensureaccurate records on our client management system and compliance with GDPR through regular quality control checks
- To maintain confidentiality
- To carry out any other reasonable duties required in the interest of the organisation
ADDITIONAL RESPONSIBILITIES
- This role has line management responsibilities
- This role has financial authorisation responsibilities
- This role has on call responsibilities
ROLE REQUIREMENTS
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers’ licence and access to a vehicle
- This role will require you to work flexibly across several sites
- This role will require you to work with clients on a one-to-one basis
- This role may require you to work nights and/or weekends when on call
- This role will require you to lone work
ESSENTIAL CRITERIA
- Experience of working in a residential or institutional or similarsector
- Excellent communication skills, both verbal and written
- Clear verbal and written English
- Strong working knowledge of Microsoft Outlook, Excel, and Word
- Confident and assertive manner
- Strong team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
- Experience of working in a leadership role
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
- Understanding of risk assessment and person-centred, outcomes-based delivery
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Team Leader employer: Two Saints
Contact Detail:
Two Saints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals experiencing homelessness. Understanding their needs and the support systems available will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Network with professionals in the social care sector, especially those involved with homelessness services. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've successfully managed a team or project. Highlight how you supported team members in achieving their goals, as this aligns with the role's responsibilities.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've dealt with crisis situations or challenging behaviours. Being able to articulate your calm and effective responses will demonstrate your suitability for the role.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements. Highlight your relevant experience in supporting individuals, especially those facing homelessness, as this will resonate with the hiring team.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of Team Leader. Emphasise your leadership experience, communication skills, and any relevant qualifications or training related to social care or support services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by individuals experiencing homelessness. Use specific examples from your past work to demonstrate how you can make a difference in this role.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a leadership position.
How to prepare for a job interview at Two Saints
✨Show Your Passion for Social Inclusion
Make sure to express your genuine interest in working with individuals facing homelessness. Share any personal experiences or motivations that drive you to support this cause, as it will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others, manage performance, and handle challenging situations, as these are crucial for the Team Leader role.
✨Familiarise Yourself with Relevant Policies
Brush up on safeguarding policies, health and safety regulations, and GDPR compliance. Being knowledgeable about these areas will show that you take the responsibilities of the role seriously and understand the importance of maintaining a safe environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in crisis situations. Think of specific scenarios where you had to respond calmly and effectively, and be ready to discuss your thought process and actions taken.
