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- Tasks: Manage client relationships and ensure high service delivery across retail operations.
- Company: Join a dynamic company focused on cleaning and security services for major retail clients.
- Benefits: Enjoy 33 days holiday, company car, and exclusive perks like discounts and wellness support.
- Why this job: Be part of a supportive culture that values diversity and offers growth opportunities.
- Qualifications: Senior management experience in FM/Retail and strong communication skills are essential.
- Other info: Security clearance is required; we support applicants needing adjustments during recruitment.
£50,000 – £55,000 per annum plus company car
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our main dual service retail clients working across cleaning and security.
The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for each shopping centre and retail parks within the portfolio.
As Client Relationship Manager, you will be responsible for:
* Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
* Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
* Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
* Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
* Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
* Undertaking site visits as required to assess standards and quality audit scores.
* Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.
As Client Relationship Manager, you will have the following expertise and attributes:
* Ability to confidently and concisely communicate with Director and MD level clients.
* Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
* Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
* Commercial analysis and resolution proposing capability
* Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
* Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
* Previous senior management experience within a prestigious FM/Retail and/or B2B environment.
* Proven management experience within a national high-value single or multi-contract environment.
* Proven track record of performance growth within a previous role.
* A driving licence is required.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
* Employee Ownership – You are part of our success!
* 33 days holiday (including bank holidays)
* Company sick pay
* Maternity and paternity leave support
* 24/7 GP access, plus mental health, wellness, financial, and legal support
* Two paid volunteering days per year – Give back to a cause that matters to you
* Exclusive perks and discounts – More than 250 deals available
* Ongoing training and development – From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…
Please note: Security clearance (DBS) is required for this role
Client Relationship Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network with professionals in the facilities management and retail sectors. Attend industry events or join relevant online forums to connect with individuals who may have insights into the role of a Client Relationship Manager at StudySmarter.
✨Tip Number 2
Research our company culture and values thoroughly. Understanding what we stand for will help you align your approach and demonstrate how you can contribute to our mission during any interviews or discussions.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to manage client relationships and drive performance. Highlight instances where you've successfully navigated challenges or improved service delivery.
✨Tip Number 4
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Being able to discuss how you would ensure high QA scores and service delivery will set you apart as a candidate who understands the expectations of the position.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, particularly in the FM/Retail or B2B sectors. Use specific examples that demonstrate your ability to manage senior-level relationships and deliver on contract agreements.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Emphasise your proactive approach to service delivery and your experience in managing budgets and KPIs.
Highlight Relevant Achievements: When detailing your previous roles, focus on quantifiable achievements that showcase your track record of performance growth. Mention any specific projects where you improved service delivery or client satisfaction.
Prepare for Potential Questions: Anticipate questions related to your experience with senior management and your approach to problem-solving in high-pressure environments. Be ready to discuss how you've successfully built relationships and managed teams in the past.
How to prepare for a job interview at Churchill Services
✨Know Your Client
Before the interview, research the company and its main clients. Understand their business model, values, and any recent news. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Relationship Manager, strong communication is key. Prepare examples of how you've effectively communicated with senior stakeholders in the past. Be ready to discuss how you can maintain and develop relationships at all levels.
✨Demonstrate Proactivity
Highlight instances where you've identified potential issues before they escalated. Discuss your approach to problem-solving and how you ensure high service delivery standards. This will show your proactive mindset, which is crucial for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenges in a fast-paced environment. Think about past experiences where you've successfully managed multiple tasks or resolved conflicts, and be ready to share those stories.
