Quality Control Technician

Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.

Job Summary

The (Junior) Quality Control Technician must be motivated and detail-orientated as they are responsible for testing current and finished products to ensure they conform to all applicable laws and company standards. Products are tested across the three stages of production (pre-production, shipment receipt, and incoming customer feedback) to ensure quality levels are met. They will work collaboratively with the NPD team and other departments to resolve any quality-related issues.

Role Outline & responsibilities

• Develop and maintain inspection reports.
• Perform product inspections across all stages of product lifecycle including PPS/TOP, Shipment Receipt, and Quality Inspection Requests.
• Conduct inspections and audits of products based on customer feedback or marked by an in-house team.
• Prepare and maintain test data for management review.
• Evaluate data and draft reports, noting any relevant deviations from existing standards.
• Communicate and report with urgency any quality or compliance concerns to the relevant departments.
• Initiate and track product sample testing.
• Assist in creating and maintaining the archive of product in each brand catalogue.
• Initiate inspection of received shipments to assess market readiness.
• Assist with any daily/weekly tasks.
• Maintain the Post Sale Hair Claims – highlighting any potential patterns of concern to management.

Daily / Weekly / Ongoing responsibilities

Daily:

• Maintain communication for all QC team members on the Quality Control Log for all updates on open projects.
• Follow up with vendors on open projects nearing completion.
• Provide updates and approvals on products & shipments.
• Receive and process PPS submissions.
• Report all feedback of approval/rejection status with suppliers.
• Assist with actioning any enquiries requesting QC attention and report findings to relevant departments.

Weekly:

• Assist with Inbound Inspections
• Highlight any rejections and initiate supplier/brand communication in case of failure. Standard reporting time within 5 business days.
• Maintain and highlight any potential quality defects within Post Sale Hair Claims
• Logging, wash testing and actively communicating post-sale complaint data with the Customer Service Team and QC Management.

Ongoing:

• Keep communication open with NPD for any active projects.
• Initiate Inspections of products based on customer feedback and / or marked by an in-house team.
• Record findings and deliver reports to internal brand teams. Ensure compliance with statutory law, as well as company standards and specifications.

Key Skills

• Specific vision abilities required include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.
• Understanding of the company’s current products and market.
• Demonstrated ability to work independently with minimal supervision.
• Comfortable working in a warehouse environment with high exposure to physical labour.
• Demonstrated ability to analyse and interpret information.
• Professional judgment and discretion where required.
• Excellent organisation and problem-solving skills.
• Excellent written and verbal communication skills.
• Knowledge of NetSuite, WOS & Microsoft Office.