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For Companies At a Glance
- Tasks: Provide top-notch service, repair devices, and manage parts stock.
- Company: Join a fast-growing tech company focused on tailored business solutions.
- Benefits: Enjoy up to £32,000 salary, 23+ days holiday, healthcare plan, and more.
- Why this job: Build a rewarding career in a supportive environment with hands-on training.
- Qualifications: Motivated individuals eager to learn; mechanical and IT skills are a plus.
- Other info: Remote technical support and efficient time management are key to success.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
ROLE : Photocopier Field Service Engineer (Managed Print / Photocopiers)\\n LOCATION: Greater Manchester / Liverpool – North West \\n\\nThe Role \\n\\nWorking for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care\\n\\nKey responsibilities and tasks:\\n\\n· Provide technical assistance within timescales specified by SLAs\\n * Effectively investigate and rectify faults\\n * Perform routine maintenance and modifications/updates as required\\n · Provide support during installations\\n · Understand and be fully conversant with SLAs relating to assigned accounts\\n * Understand solutions in use and be able to carry out basic fault finding\\n · Back up colleagues when necessary – e.g., holiday, sickness, busy periods\\n · Log call details using the call logging system within agreed timescales\\n · Report reoccurring faults to enable proactive management of such faults\\n · Share expertise and technical information with team members\\n · Build relationships with key stakeholder accounts at all times\\n · Ensure boot stock and/or site stock is maintained at specified levels\\n · Attend product courses as requested to ensure knowledge base sufficient for \\n\\nApplicant profile:\\n\\n· Previous experience of working in a field technical support environment within the MFP/photocopier/print arena \\n · Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues\\n · Excellent communication and interpersonal skills to ensure first class customer service\\n\\nApplication\\n\\nTo apply for this position please follow the link on this page or send your CV or if you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on (phone number removed)
Photocopier Field Service Engineer employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest photocopier technologies and common issues that arise. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled technical issues in the past. Being able to articulate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during the interview. Since the role involves direct client interaction, demonstrating your ability to communicate effectively and manage client relationships is crucial.
We think you need these skills to ace Photocopier Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to field service engineering, particularly in photocopiers and IT. Emphasise any technical skills and customer service experience that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've delivered exceptional service or resolved technical issues in the past.
Highlight Relevant Skills: In your application, focus on skills such as time management, problem-solving, and technical proficiency. These are crucial for the role and should be evident in your CV and cover letter.
Follow Application Instructions: Ensure you follow the application instructions carefully. If the company requests specific documents or information, make sure to include everything they ask for to avoid any delays in processing your application.
How to prepare for a job interview at TXP
✨Know Your Technical Stuff
As a Photocopier Field Service Engineer, you'll need to demonstrate your understanding of mechanical and IT issues. Brush up on common problems and solutions related to photocopiers and multi-functional devices before the interview.
✨Showcase Your Customer Service Skills
This role requires exceptional service levels. Be prepared to discuss past experiences where you provided excellent customer service, especially in challenging situations. Highlight your ability to respond promptly and effectively.
✨Demonstrate Time Management Abilities
Efficient time management is crucial for this position. Prepare examples of how you've successfully managed your time in previous roles, particularly when juggling multiple tasks or responding to urgent client needs.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their training processes, team dynamics, or how they stay updated with service bulletins. This shows you're proactive and engaged.
