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For Companies At a Glance
- Tasks: Provide top-notch service, repair devices, and manage parts stock.
- Company: Join a fast-growing tech company focused on tailored business solutions.
- Benefits: Enjoy up to £32,000 salary, 23+ days holiday, healthcare plan, and more.
- Why this job: Build a rewarding career in a supportive environment with hands-on training.
- Qualifications: Motivated individuals eager to learn; mechanical and IT skills are a plus.
- Other info: Remote technical support and efficient time management are key to success.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
- Deliver exceptional service levels to clients at all times.
- Respond promptly and arrive at client sites within set SLA response times.
- Repair reported mechanical and IT issues on devices, and perform regular scheduled preventative maintenance.
- Stay updated with all service bulletins.
- Network equipment, including scanning and document management solutions, on all new multi-functional devices sold.
- Manage all parts stock.
- Provide remote technical phone support to clients, attempting to resolve issues by phone.
- Efficient time management and the ability to learn quickly with hands-on training are essential.
Package:
- Up to £32,000
- 23 days of holiday (increasing by 1 day per year to a maximum of 28 days), plus bank holidays
- Stakeholder pension scheme
- Healthcare Cash Plan
- Death in Service benefit
- Cycle to work scheme
- Voucher & discount hub
Application:
To apply for this position, please follow the link on this page or send your CV. For more information on this vacancy or others, please contact Nikki at
Photocopier Field Service Engineer employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest photocopier technologies and common issues that arise. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled technical issues in the past. Being able to articulate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during the interview. Since the role involves direct client interaction, demonstrating your ability to communicate effectively and manage client relationships is crucial.
We think you need these skills to ace Photocopier Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to field service engineering, particularly in photocopiers and IT. Emphasise any technical skills and customer service experience that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've delivered exceptional service or resolved technical issues in the past.
Highlight Relevant Skills: In your application, focus on skills such as time management, problem-solving, and technical proficiency. These are crucial for the role and should be evident in your CV and cover letter.
Follow Application Instructions: Ensure you follow the application instructions carefully. If the company requests specific documents or information, make sure to include everything they ask for to avoid any delays in processing your application.
How to prepare for a job interview at TXP
✨Know Your Technical Stuff
As a Photocopier Field Service Engineer, you'll need to demonstrate your understanding of mechanical and IT issues. Brush up on common problems and solutions related to photocopiers and multi-functional devices before the interview.
✨Showcase Your Customer Service Skills
This role requires exceptional service levels. Be prepared to discuss past experiences where you provided excellent customer service, especially in challenging situations. Highlight your ability to respond promptly and effectively.
✨Demonstrate Time Management Abilities
Efficient time management is crucial for this position. Prepare examples of how you've successfully managed your time in previous roles, particularly when juggling multiple tasks or responding to urgent client needs.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their training processes, team dynamics, or how they stay updated with service bulletins. This shows you're proactive and engaged.
