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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Sports, a leading global retailer in sports fashion with a strong growth trajectory.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and personal development opportunities.
- Why this job: Be part of a dynamic team focused on innovation, customer satisfaction, and career progression.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for apprenticeships and volunteering to make a positive impact.
The predicted salary is between 18000 - 24000 ÂŁ per year.
Company Overview
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add‑on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross‑sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well‑organised and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast‑paced, customer‑focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself, your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Company discount of 25 % off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors); exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health); access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health); health cash plans; a wide range of internal development courses to support personal and professional development throughout your career journey with the Group; access to apprenticeships & accredited qualifications – earn while you learn and gain nationally recognised qualifications (England Only); discounted gym memberships at JD Gyms; access to colleague networks, to share lived experiences and support initiatives that drive positive change; opportunities to volunteer and contribute to JD Foundation; employer engagement forums to help influence positive change; incremental holiday allowance.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Retail
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Store Colleague employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with JD Sports' product range and current promotions. This knowledge will help you engage customers effectively and demonstrate your enthusiasm for the brand during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. Being able to handle various customer interactions confidently will set you apart as a candidate.
✨Tip Number 3
Showcase your flexibility and willingness to work varied shifts, including weekends and holidays. Highlighting this in conversations can reassure hiring managers of your commitment to the role.
✨Tip Number 4
Network with current or former employees of JD Sports. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you provided exceptional customer service or achieved sales targets, as these are key aspects of the Store Colleague role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at JD Sports Fashion and how your skills align with their goals of being customer-focused and innovative.
Highlight Key Skills: In your application, emphasise skills such as communication, teamwork, and flexibility. These are crucial for a Store Colleague, so provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a retail environment.
How to prepare for a job interview at JD Sports Fashion
✨Show Your Enthusiasm
Make sure to express your excitement about the Store Colleague role. JD Sports values a positive attitude, so let your passion for sports fashion and customer service shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Know the Brand
Familiarise yourself with JD Sports and its product range. Being knowledgeable about their offerings will show your genuine interest in the company and help you answer questions more effectively.
✨Be Ready to Discuss Sales Techniques
Since driving sales is a key responsibility, be prepared to discuss your experience with upselling and cross-selling. Share specific strategies you've used to maximise sales opportunities in previous roles.
