Field Claims Insurance Advisor Apprenticeship - Glasgow

As a Field Insurance Advisor you are our direct support to customers by visiting their homes or commercial premises to support their claims. You will work with and report into our experienced Field Claims Advisors who will support your career and apprenticeship in some of the following areas:

• Carrying out Field led claim visits, completing on site reporting, evidence gathering and digital scoping.

• Providing additional support when this is required, including vulnerable Customers and other ad-hoc claim investigation.

• Reviewing digital evidence from an online portal to gather evidence and provide accurate cost scoping.

• Event/Surge deployment to assist our customers when and where needed, this may involve supporting PR opportunities identified by our Press Office in connection with Surge Events and DLG response where insured properties have been impacted.

• Re-inspections in support of cost control and customer journey with our Network

• Delivering the best customer service

You’ll need to have already achieved:

• A*-C (9-4) GCSE (or equivalent) in Maths and English, which you’ll be able to evidence

• 3 A-Levels’ A*-C in any subject

Holding a degree in any subject at a grade 2:2 or above is desirable for this role however not a requirement.

As you will be required to travel as part of this role, you will need to commit to acquiring a full driving licence within the first year of the role if you do not already have one.

Please note you will be based from your home address however you will be required to attend our Glasgow office approximately twice every 3 months for this role. You will also be required to attend an office of our choice during your first few weeks for training., We’re looking for attention to detail and an analytical mentality alongside good communication skills, someone who has an interest in insurance and customer service with a desire to help others and a genuine interest in a career in this area.

We’d love to see applicants who are ready to support our vison and create a world where insurance is personal, inclusive and a force for good.

Training Provided:

By becoming an apprentice at DLG, you’ll be able to combine on-the-job practical skills with theoretical knowledge from off-the-job learning, giving you the best opportunity to develop your career in the insurance industry.

You will be paired with a dedicated DLG mentor who will support your training every step of the way.

You will attend both online and face-to-face learning support sessions, please note there is an End-Point-Assessment for this apprenticeship where you will need to demonstrate your knowledge, skills, and behaviours.

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days

• Additional optional Health and Dental insurance

• Employee discounts and cashback

• Plus many more

Ways of working:

Our hybrid model offers a ‘best of both worlds’ approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you’ll be in the office depends on your role and team.

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com

Please contact earlycareers@directlinegroup.co.uk if you have any questions