Aftersales Manager

Aftersales Manager

Northam Full-Time 42000 - 58000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage a busy aftersales department, ensuring top-notch customer service and productivity.
  • Company: Join Octane Recruitment, a leading agency in the automotive and engineering sectors.
  • Benefits: Enjoy a competitive salary with bonuses and opportunities for career growth.
  • Why this job: Be part of a reputable brand and make a real impact in a dynamic environment.
  • Qualifications: Must have 3+ years in Aftersales Management at a main dealership with proven success.
  • Other info: Experience with systems like Kerridge and Pinnacle is a plus.

The predicted salary is between 42000 - 58000 £ per year.

Job Description

Aftersales Manager\\nLocation: Southampton\\nSalary: up to £50,000 plus bonus, OTE up to £65,000 +\\nRef: 28310\\n \\nWe are currently recruiting for an experienced Aftersales Manager for our client’s main dealer site in the Southampton area.\\nThis is a superb opportunity for an Aftersales Manager to work for a busy and well-established main dealer site, working for a fantastic brand.\\n \\nAftersales Manager role:\\n\\nYou will be looking after a busy and professional department where your remit will be to manage all aspects of the department: from day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.\\nYou will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets.\\nYou will be an individual who prides themselves on customer service, works well with the staff to get the best out of the department, and someone who will make the department their own. This is a busy department with a strong reputation within the area. \\nAftersales Manager requirements:\\n\\nWe are looking for someone from a large site, prestige brand, and background. It is all about the size of the operation you have run as well as a track record of doing it successfully.\\nA proven and solid Aftersales Management background is essential as we need the individual to be of the highest calibre.\\nMain Dealership experience is essential.

At least 3 years\\nRelevant systems experience such as Kerridge, Pinnacle, and 1 Link would also be advantageous \\nConsultant – Jack Adams – Octane Recruitment \\nSTHOJ\\n \\nOctane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.\\n \\nWe are recruiting across the UK for Service, Aftersales and Parts – Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers \\n \\nOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments

Aftersales Manager employer: Octane Recruitment

Join a dynamic and well-established main dealer site in Southampton as an Aftersales Manager, where you will thrive in a supportive work culture that prioritises customer service and employee development. With competitive salary packages, performance bonuses, and opportunities for professional growth, this role offers a chance to make a significant impact while working with a prestigious brand in a busy environment. Embrace the unique advantages of being part of a reputable team that values innovation and excellence in aftersales management.
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Contact Detail:

Octane Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Aftersales Manager

✨Tip Number 1

Network with professionals in the automotive industry, especially those who have experience in aftersales management. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.

✨Tip Number 2

Research the specific brand and dealership you are applying to. Understanding their values, customer service approach, and any recent news can help you tailor your conversations during interviews and demonstrate your genuine interest in the role.

✨Tip Number 3

Prepare to discuss your previous experiences in detail, particularly focusing on how you've improved productivity and customer satisfaction in past roles. Use specific examples that highlight your leadership skills and ability to meet KPIs.

✨Tip Number 4

Familiarise yourself with the relevant systems mentioned in the job description, such as Kerridge and Pinnacle. If you have experience with similar software, be ready to explain how you can quickly adapt and leverage these tools to enhance the department's performance.

We think you need these skills to ace Aftersales Manager

Leadership Skills
Customer Service Excellence
Team Management
Workshop Operations Management
Performance Monitoring
Budget Management
KPI Analysis
Upselling Techniques
Conflict Resolution
Communication Skills
Problem-Solving Skills
Automotive Knowledge
Experience with Kerridge, Pinnacle, and 1 Link
Strategic Planning
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your relevant experience in aftersales management, particularly in a main dealership setting. Emphasise your achievements in managing teams, improving productivity, and exceeding targets.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a busy department. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.

Highlight Relevant Skills: In your application, clearly outline your experience with relevant systems like Kerridge, Pinnacle, and 1 Link. This will demonstrate your technical proficiency and make you stand out as a candidate.

Showcase Your Leadership Style: Use your application to convey your leadership style and how you motivate your team. Discuss your approach to achieving upselling targets and maintaining high customer satisfaction levels.

How to prepare for a job interview at Octane Recruitment

✨Showcase Your Leadership Skills

As an Aftersales Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed technicians and service advisors in the past, focusing on productivity and customer satisfaction.

✨Know the Brand Inside Out

Familiarise yourself with the brand you’ll be representing. Research their values, products, and customer service standards. This knowledge will help you align your answers with the company's ethos during the interview.

✨Prepare for KPI Discussions

Be ready to discuss key performance indicators (KPIs) relevant to the role. Think about how you've previously met or exceeded targets and be prepared to share specific metrics that highlight your success.

✨Demonstrate Customer Focus

Customer service is crucial in this role. Prepare to discuss how you've prioritised customer needs in your previous positions and how you plan to maintain high standards of service in the new role.

Aftersales Manager
Octane Recruitment
Location: Northam
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