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For Companies At a Glance
- Tasks: Welcome residents and guests, manage inquiries, and ensure a smooth experience.
- Company: Birchgrove is a forward-thinking operator focused on enhancing the lives of over 65s.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for personal growth.
- Why this job: Make a real impact in the community while working in a friendly environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and people skills!
- Other info: This is a full-time, permanent role with a focus on customer service.
The predicted salary is between 27008 - 37811 £ per year.
Job Description
Department: Concierge
Salary: £27,008
Hours: 37.5
Job Type: Full time
Contract Type: Permanent
The Company
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of eve…
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Front of House employer: Birchgrove
Contact Detail:
Birchgrove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House
✨Tip Number 1
Familiarise yourself with Birchgrove's mission and values. Understanding their focus on making a meaningful difference for the over 65s will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality, especially if it involves working with older adults. Share specific examples of how you've positively impacted customers' experiences in similar roles.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise in a front-of-house position. Think about common challenges in concierge roles and be ready to showcase your problem-solving skills.
✨Tip Number 4
Network with current or former employees of Birchgrove if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Front of House
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements for the Front of House position. Tailor your application to highlight how your skills and experiences align with what Birchgrove is looking for.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for working with the over 65s. Share specific examples of your previous experience in customer service or hospitality that demonstrate your suitability for the role.
Highlight Relevant Skills: Make sure to emphasise any relevant skills such as communication, problem-solving, and teamwork in your CV. These are crucial for a Front of House role where interaction with residents is key.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Birchgrove
✨Understand the Company Culture
Before your interview, take some time to research Birchgrove's values and mission. Since they focus on making a meaningful difference in the lives of their residents, be prepared to discuss how you can contribute to this ethos.
✨Showcase Your Customer Service Skills
As a Front of House role involves direct interaction with residents, highlight your previous experience in customer service. Share specific examples of how you've handled challenging situations or gone above and beyond for customers.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, what a typical day looks like, or how Birchgrove supports its staff in providing excellent service.
✨Dress Appropriately
First impressions matter! Dress smartly and professionally for your interview. This not only reflects your seriousness about the position but also aligns with the professional environment of a concierge role.
