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- Tasks: Join our team as a Customer Service Advisor, handling calls and queries while upselling products.
- Company: Be part of a family-owned business thriving in the UK foodservice sector for nearly 50 years.
- Benefits: Enjoy a competitive salary, no weekends, 28 days holiday, and various employee perks.
- Why this job: This role offers a chance to develop skills in a supportive environment with great team culture.
- Qualifications: Previous customer service or telesales experience, good IT skills, and strong communication abilities required.
- Other info: Full-time position based in Bristol, with opportunities for learning and development.
The predicted salary is between 19500 - 27000 £ per year.
Customer Service Advisor
We are an internal recruitment partner working with a well-established independent, family-owned enterprise that has been a cornerstone in the UK\’s foodservice distribution sector for nearly five decades. This role is based in Bristol.
The successful Telesales/Customer Service Advisor will provide an excellent service to new and existing customers, making outbound calls, and dealing with customer queries regarding orders and products. You will be speaking to an existing client base and maximizing opportunities to up-sell whilst managing customer expectations. Working closely with the field sales team, you will develop new business accounts whilst providing an excellent level of service.
Responsibilities
- Provide high-quality service to new and existing customers
- Make outbound calls and respond to customer inquiries regarding orders and products
- Upsell where appropriate and manage customer expectations
- Collaborate with the field sales team to develop new business accounts
Requirements
- Previous experience within a customer service role and/or telesales
- Good IT skills with experience of MS Office
- Excellent telephone manner
- Strong written and verbal communication skills
- Good time management and the ability to prioritise workload
- Confident, professional and resilient
- Live within a commutable distance to the depot based in Bristol
Benefits
- A competitive salary of £24,375 per year (£12.50 per hour), with the potential to earn up to an additional £3,000 in commission
- No weekends – Monday to Friday 9am-5pm
- 28 days holiday including 3 Bank Holidays (Christmas Day, Boxing Day & New Year’s Day)
- Long Service Award days
- Employee Assistance Programme
- Cycle to Work Scheme
- Life Assurance Scheme
- Pension Scheme
- Staff Discounts
- Enhanced Sick Pay
- On-site car parking
- Learning and development opportunities
Interested? Then APPLY now for immediate consideration.
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Customer Service Advisor employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves making outbound calls, being articulate and confident on the phone is crucial. Consider role-playing with a friend to simulate customer interactions.
✨Tip Number 3
Highlight your ability to manage time and prioritise tasks. Think of examples from your past experiences where you successfully handled multiple customer queries or sales opportunities simultaneously.
✨Tip Number 4
Network with current employees or others in the industry. This can provide you with insider insights about the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and telesales. Use specific examples that demonstrate your skills in handling customer queries and making outbound calls.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous experiences align with the role and express your enthusiasm for joining the team in Bristol.
Highlight Key Skills: In your application, emphasise your IT skills, telephone manner, and communication abilities. These are crucial for the Customer Service Advisor role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects professionalism.
How to prepare for a job interview at Vero HR
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service or telesales. Be prepared to discuss specific examples of how you've handled customer queries and provided excellent service in the past.
✨Demonstrate Strong Communication
Since you'll be dealing with customers over the phone, it's crucial to exhibit a confident and professional telephone manner. Practice clear and concise communication to ensure you convey your points effectively during the interview.
✨Familiarise Yourself with the Company
Research the company and its role in the foodservice distribution sector. Understanding their values and services will help you tailor your responses and show genuine interest in the position.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might need to handle a customer query or make an upsell. Practising these scenarios can help you feel more comfortable and demonstrate your skills effectively.
