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- Tasks: Lead and improve soft services across EMEA, ensuring compliance and quality delivery.
- Company: Join JLL, a global leader in real estate services, committed to inclusivity and sustainability.
- Benefits: Enjoy competitive salary, flexible work options, and a supportive, entrepreneurial culture.
- Why this job: Be part of a dynamic team driving innovation and sustainability in facilities management.
- Qualifications: 6+ years in Facilities Management, degree level education, and strong communication skills required.
- Other info: Opportunity to work on diverse projects and develop your career in a global environment.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Soft Services Manager – EMEA
- Support and guide standardization and continuous improvement of soft services delivery across nine client areas in EMEA
- Report to EMEA IFM Soft Services Program Lead serving as SME for soft services operations
- Ensure consistent service delivery and compliance across regional portfolio Key
Responsibilities:
Program Management & Standards:
- Develop and drive consistent soft services standards across EMEA region
- Lead EMEA-wide projects and programs to ensure standardization
- Conduct gap analyses and support remediation of soft services issues
- Implement JLL best practices to exceed client expectations Vendor & Contract Management:
- Manage subcontractors and suppliers in line with IFM vendor management processes
- Ensure compliance with contracts, KPIs, and Service Level Agreements
- Support EMEA Procurement Lead on procurement projects and sustainability initiatives
- Track SLA & KPI performance across soft services operations Operational Support:
- Provide on-site and remote support to all soft services operations
- Support seamless mobilization of new sites with Sourcing Manager
- Resolve escalated soft services issues and assist with incident investigations Drive safety culture across portfolio including all stakeholders Stakeholder Management:
- Build relationships with client Site Leads, Regional FM managers, and business partners
- Ensure client satisfaction and monitor customer satisfaction metrics
- Support recruitment activities and team development initiatives
- Collaborate with EHS team on technical and compliance matters
Required Qualifications:
Experience:
- 6+ years in Facilities Management within large commercial organizations
- Proven experience in soft services contract delivery and supplier management Experience leading corporate soft services operations at scale Skills & Certifications:
- Industry-recognized FM qualifications and ISO certifications preferred
- Quality, EHS, and environmental accreditations desirable
- Strong problem-solving, communication, and IT literacy skills
What We Offer:
- Entrepreneurial, inclusive culture with global collaboration
- Competitive salary and comprehensive benefits package
- Career development opportunities across varied experiences
- Total Rewards program supporting your professional ambitions
Apply today!
#LI-DNI
Soft Services Manager EMEA employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager EMEA
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in facilities management, particularly in soft services. This knowledge will not only help you during interviews but also demonstrate your commitment to continuous improvement, which is crucial for the Soft Services Manager role.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in EMEA operations. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven compliance and quality in previous roles. Highlighting your experience with KPIs and SLAs will show that you understand the importance of these metrics in managing soft services effectively.
✨Tip Number 4
Research JLL's values and recent projects, particularly those related to sustainability and client satisfaction. Being able to align your personal values with the company's mission will make a strong impression during the interview process.
We think you need these skills to ace Soft Services Manager EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Facilities Management, particularly in soft services. Use keywords from the job description to demonstrate that you meet the specific requirements of the Soft Services Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with vendor management, compliance, and sustainability initiatives, as these are key aspects of the position.
Highlight Relevant Qualifications: Include any certifications or qualifications related to HACCP, ISO, or Facilities Management in your application. This will strengthen your candidacy and show that you have the necessary expertise.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved complex issues in previous roles. This is crucial for demonstrating your ability to handle the challenges outlined in the job description.
How to prepare for a job interview at JLL
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of the Soft Services Manager role. Familiarise yourself with the key responsibilities, such as vendor management and compliance with health and safety regulations. This will help you articulate how your experience aligns with the job requirements.
✨Showcase Your Problem-Solving Skills
Given the emphasis on resolving soft services FM issues, be prepared to discuss specific examples from your past experiences where you've successfully tackled challenges. Highlight your decision-making process and the outcomes of your actions to demonstrate your capability in complex problem-solving.
✨Emphasise Team Collaboration
The role requires working closely with various stakeholders, so it's crucial to showcase your ability to collaborate effectively. Share examples of how you've built relationships with team members, clients, and vendors in previous roles, and how this has contributed to successful project outcomes.
✨Demonstrate Your Commitment to Sustainability
As sustainability is a key focus for the Soft Services Manager position, be ready to discuss your understanding of sustainable practices within facilities management. Share any relevant experiences or initiatives you've been involved in that align with promoting sustainability in service delivery.
