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- Tasks: Join our team as an IT Operations Analyst, solving real-world tech challenges daily.
- Company: Be part of the Submarine Delivery Agency, crucial for the UK's nuclear submarine operations.
- Benefits: Enjoy flexible working, a generous pension scheme, and tailored learning opportunities.
- Why this job: Make a real impact in a diverse, inclusive environment while developing your skills.
- Qualifications: Experience in IT operations and team management is essential; collaboration skills are a must.
- Other info: Hybrid working options available; regular office attendance required.
The predicted salary is between 30000 - 46000 £ per year.
Job Description
The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent (CASD), and delivering some of the most technically complex programmes in defence. At least one of four nuclear-armed submarines, supported by smaller attack submarines, is on patrol at all times: 24 hours a day, 365 days a year.
At the SDA, we strive to Support, Deliver and Aspire and put out values at the heart of our recruitment process. We believe that everyone should feel comfortable to be themselves and be supported to do their best work. As part of a diverse and inclusive workforce, our team will find a community to belong to. We believe that, by celebrating different backgrounds and different perspectives, together we’ll achieve the extraordinary.
Job description
If you're someone who thrives in a fast-paced, technically complex environment and enjoys solving real-world challenges, we want to hear from you. We're currently recruiting IT Operations Analysts to join our high-performing team, where your expertise will directly impact the delivery and evolution of IT services across the organisation.
You'll play a pivotal role in shaping the scope, team and support services within the organisation. You'll oversee the configuration of IT services and supervise a small team of IT Service Desk Administrators, ensuring the effective delivery of IT services. This includes managing obsolescence, supporting future capabilities and providing through-life support.
Due to this being a front-facing, customer-focused role, hybrid and flexible working can be considered for this post but regular in-person office attendance is required. Candidates are encouraged to discuss options with the recruiting line manager before submitting an application. You’ll benefit from a wide range of training and development opportunities, including in-house and industry-standard courses and certifications. You'll also have opportunities to travel to other UK-wide MoD sites.
Typical Responsibilities
- Assist Users by performing service delivery support activities
- Actively support the team to resolve support desk items and assist in effective ticket management, in order for the team to achieve service level agreements
- Actively manage end user expectations through effective communications to provide high levels of service
- Make frequent contact with end users and customers to resolve issues relating to information technology
- Review local business processes and identify improvements.
Person specification
To be successful with your application, you'll need to show that you meet the following essential criteria:
- Experience of IT Operations within a large organisation
- Experience of managing and/or leading other members of staff
- Experience in collaborating with both internal and external stakeholders
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Service Delivery – Supervised Practitioner
- Change and Transformation – Awareness
Benefits
Alongside your salary of £32,800, Ministry of Defence contributes £9,502 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Things you need to knowSelection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
At Sift, you will be assessed on your;
Experience:
Personal Statement – This should be a maximum of 1000 words that sets out your motivation for applying and shows how your skills and experience meet the essential and desirable requirements for the role.
Behaviours:
Managing a Quality Service – CSBC2
Communicating and Influencing -CSBC2
Technical Competencies:
Service Delivery and Operations – Supervised Practitioner
Change and Transformation – Awareness
At Interview, you will be assessed on your;
Behaviours:
Managing a Quality Service – CSBC2
Changing and Improving – CSBC3
Communicating and Influencing -CSBC2
Technical Competencies:
Service Delivery and Operations – Supervised Practitioner
Change and Transformation – Awareness
Feedback will only be provided if you attend an interview or assessment.
IT Operations Analyst employer: Reed Talent Solutions
Contact Detail:
Reed Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific IT operations and service delivery processes used in large organisations. Understanding how these systems work will help you demonstrate your expertise during interviews.
✨Tip Number 2
Prepare examples of how you've successfully managed or led a team in previous roles. Highlighting your leadership skills will be crucial, as this position involves supervising IT Service Desk Administrators.
✨Tip Number 3
Research the Submarine Delivery Agency and its mission. Being knowledgeable about their work and values will allow you to tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Practice articulating your communication and influencing skills. Since this role is customer-focused, being able to effectively convey your ideas and manage user expectations will be key to your success.
We think you need these skills to ace IT Operations Analyst
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the job description for the IT Operations Analyst position. Pay attention to the responsibilities and required skills, as this will help you tailor your application.
Craft a Strong Personal Statement: Your personal statement should be a maximum of 1000 words. Clearly express your motivation for applying and demonstrate how your skills and experiences align with the essential and desirable requirements outlined in the job description.
Provide Relevant Examples: When discussing your behaviours, use real-life scenarios that showcase your experience in managing a quality service and your ability to communicate and influence effectively. Make sure these examples are specific and relevant to the role.
Review and Edit: After drafting your application, take the time to review and edit it. Check for clarity, grammar, and spelling errors. Ensure that your application is concise and directly addresses the criteria set out in the job description.
How to prepare for a job interview at Reed Talent Solutions
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Operations Analyst. Familiarise yourself with the specific tasks mentioned in the job description, such as service delivery support and managing a team. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in IT operations, especially in large organisations. Be ready to provide examples of how you've managed teams or collaborated with stakeholders, as these are key aspects of the role.
✨Demonstrate Problem-Solving Skills
Since the role involves solving real-world challenges, think of specific instances where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Emphasise Communication Skills
As this is a front-facing role, effective communication is crucial. Prepare to discuss how you've managed end-user expectations and communicated with customers in the past. Highlight any experiences that showcase your ability to influence and engage with others.
