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- Tasks: Lead performance analysis and drive data-driven improvements in our inbound sales operation.
- Company: Join a forward-thinking company in the renewable energy sector, focused on innovation and sustainability.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by enhancing team performance and customer experience through data insights.
- Qualifications: Strong analytical skills and experience in data analysis tools; knowledge of KPIs is essential.
- Other info: Experience in the solar industry is a bonus!
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Operations Manager to focus on performance analysis and data-driven improvements in our inbound sales operation. Reporting to the National Sales Manager, your role will involve monitoring and interpreting key performance metrics, identifying trends, and working closely with senior leadership to develop strategies that drive operational success.
Your primary responsibility will be to use data to improve performance across the team, ensuring we meet targets and continuously improve efficiency. You’ll analyse sales data, identify problem areas, and provide insights to help shape decisions that will enhance both team performance and customer experience.
The role:
Performance Monitoring & Insights:
- Regularly track key performance metrics like sales growth, opportunities, target achievement, quote-to-close ratio, sales per representative, conversion rates, customer retention, churn, and satisfaction.
- Monitor progress against goals and provide actionable recommendations based on data to improve results.
Strategic Growth & Development:
- Use data to spot areas where the team can improve and develop strategies to enhance performance.
- Ensure KPIs align with company goals and drive tangible results.
Root Cause Analysis & Problem Solving:
- Investigate performance challenges, identify underlying causes, and create plans to address them.
- Collaborate with teams to implement solutions and track progress over time.
Process Optimization:
- Leverage data to streamline processes and improve team efficiency.
- Identify opportunities to remove inefficiencies and enhance the sales process.
Cross-Functional Collaboration:
- Work closely with teams across the organisation (sales, marketing, HR) to ensure performance goals are aligned and met.
- Share key performance insights with senior leadership to support informed decision-making.
Reporting & Forecasting:
- Prepare regular performance reports and forecasts to keep leadership updated on progress.
- Provide data-driven analysis that supports both immediate decisions and long-term planning.
Essential skills:
- Data Analysis & Performance management in a call centre or sales environment.
- Strong Analytical Skills: Proficiency in data analysis tools like Excel, Tableau, or Google Analytics, with the ability to create reports and interpret data.
- Performance Metrics Experience: A deep understanding of KPIs such as CSAT, FCR, and how to improve them.
- Proven experience identifying areas for improvement and implementing solutions based on data analysis.
- Clear ability to develop strategies based on data insights that align with overall business goals.
- Present data in a clear, understandable way to leadership and stakeholders.
Experience in the solar industry or renewable energy is a plus!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Sales
Industries
Services for Renewable Energy
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Contact Detail:
Project Better Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operations Manager
✨Tip Number 1
Familiarise yourself with key performance metrics relevant to the role, such as sales growth and customer satisfaction. Understanding these metrics will help you speak confidently about how you can drive improvements during interviews.
✨Tip Number 2
Brush up on your data analysis skills, especially with tools like Excel or Tableau. Being able to demonstrate your proficiency in these tools will set you apart and show that you're ready to tackle the data-driven aspects of the job.
✨Tip Number 3
Research the solar industry and renewable energy trends. Having a solid understanding of the sector will not only impress your interviewers but also allow you to tailor your strategies to align with the company's goals.
✨Tip Number 4
Prepare examples of past experiences where you've successfully improved team performance through data analysis. Being able to share specific instances will demonstrate your capability and fit for the role.
We think you need these skills to ace Call Center Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in data analysis and performance management, especially in a call centre or sales environment. Use specific examples that demonstrate your ability to improve KPIs and drive operational success.
Craft a Compelling Cover Letter: In your cover letter, emphasise your analytical skills and how you've used data to make strategic decisions in previous roles. Mention any relevant experience in the solar industry or renewable energy, as this could set you apart from other candidates.
Highlight Relevant Skills: Clearly list your proficiency in data analysis tools like Excel, Tableau, or Google Analytics. Provide examples of how you've used these tools to create reports and interpret data effectively.
Showcase Problem-Solving Abilities: Include specific instances where you've identified performance challenges and implemented solutions based on data analysis. This will demonstrate your capability in root cause analysis and process optimisation.
How to prepare for a job interview at Project Better Energy
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis tools like Excel or Tableau. Highlight specific examples where you've used data to drive performance improvements in a call centre or sales environment.
✨Understand Key Performance Metrics
Familiarise yourself with important KPIs such as CSAT and FCR. Be ready to explain how you have previously monitored these metrics and what strategies you implemented to enhance them.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss instances where you've identified performance challenges and the steps you took to address them. Emphasise your ability to conduct root cause analysis and implement effective solutions.
✨Highlight Cross-Functional Collaboration
Illustrate your experience working with different teams, such as sales and marketing. Share examples of how you aligned performance goals across departments and contributed to overall business success.
