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- Tasks: Lead performance analysis and drive data-driven improvements in our inbound sales operation.
- Company: Join a dynamic team focused on operational success and customer experience.
- Benefits: Enjoy opportunities for growth, collaboration, and making a real impact in the sales process.
- Why this job: Be at the forefront of strategic growth while enhancing team performance and customer satisfaction.
- Qualifications: Strong analytical skills and experience in data analysis tools are essential; solar industry experience is a plus.
- Other info: Collaborate with various teams and present insights to senior leadership.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Operations Manager to focus on performance analysis and data-driven improvements in our inbound sales operation. Reporting to the National Sales Manager, your role will involve monitoring and interpreting key performance metrics, identifying trends, and working closely with senior leadership to develop strategies that drive operational success.
Your primary responsibility will be to use data to improve performance across the team, ensuring we meet targets and continuously improve efficiency. You’ll analyse sales data, identify problem areas, and provide insights to help shape decisions that will enhance both team performance and customer experience.
The role:
Performance Monitoring & Insights:
- Regularly track key performance metrics like sales growth, opportunities, target achievement, quote-to-close ratio, sales per representative, conversion rates, customer retention, churn, and satisfaction.
- Monitor progress against goals and provide actionable recommendations based on data to improve results.
Strategic Growth & Development:
- Use data to spot areas where the team can improve and develop strategies to enhance performance.
- Ensure KPIs align with company goals and drive tangible results.
Root Cause Analysis & Problem Solving:
- Investigate performance challenges, identify underlying causes, and create plans to address them.
- Collaborate with teams to implement solutions and track progress over time.
Process Optimization:
- Leverage data to streamline processes and improve team efficiency.
- Identify opportunities to remove inefficiencies and enhance the sales process.
Cross-Functional Collaboration:
- Work closely with teams across the organisation (sales, marketing, HR) to ensure performance goals are aligned and met.
- Share key performance insights with senior leadership to support informed decision-making.
Reporting & Forecasting:
- Prepare regular performance reports and forecasts to keep leadership updated on progress.
- Provide data-driven analysis that supports both immediate decisions and long-term planning.
Essential skills:
- Data Analysis & Performance management in a call centre or sales environment.
- Strong Analytical Skills: Proficiency in data analysis tools like Excel, Tableau, or Google Analytics, with the ability to create reports and interpret data.
- Performance Metrics Experience: A deep understanding of KPIs such as CSAT, FCR, and how to improve them.
- Proven experience identifying areas for improvement and implementing solutions based on data analysis.
- Clear ability to develop strategies based on data insights that align with overall business goals.
- Present data in a clear, understandable way to leadership and stakeholders.
Experience in the solar industry or renewable energy is a plus!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Sales
Industries
Services for Renewable Energy
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Call Center Operations Manager employer: Project Better Energy
Contact Detail:
Project Better Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operations Manager
✨Tip Number 1
Familiarize yourself with key performance metrics relevant to the role, such as sales growth and customer satisfaction. Understanding these metrics will help you speak confidently about how you can drive improvements during the interview.
✨Tip Number 2
Brush up on your data analysis skills, especially with tools like Excel or Tableau. Being able to demonstrate your proficiency in these tools will set you apart and show that you're ready to tackle the data-driven aspects of the job.
✨Tip Number 3
Prepare examples from your past experience where you've successfully identified performance issues and implemented solutions. This will showcase your problem-solving abilities and your capacity to drive operational success.
✨Tip Number 4
Research the solar industry or renewable energy trends if you have time. Even if it's not a requirement, showing knowledge in this area could give you an edge and demonstrate your genuine interest in the company's mission.
We think you need these skills to ace Call Center Operations Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Operations Manager position. Tailor your application to highlight your relevant experience in performance analysis and data-driven improvements.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in data analysis and performance management within a call center or sales environment. Provide specific examples of how you've used data to drive improvements and achieve targets.
Showcase Analytical Skills: Demonstrate your proficiency in data analysis tools like Excel, Tableau, or Google Analytics. Mention any relevant projects where you successfully interpreted data and presented insights to leadership or stakeholders.
Align with Company Goals: In your application, express your understanding of how performance metrics align with company goals. Discuss how you can contribute to strategic growth and development by leveraging data to enhance team performance and customer experience.
How to prepare for a job interview at Project Better Energy
✨Showcase Your Data Analysis Skills
Be prepared to discuss your experience with data analysis tools like Excel, Tableau, or Google Analytics. Highlight specific examples where you've used these tools to drive performance improvements in a call center or sales environment.
✨Understand Key Performance Metrics
Familiarize yourself with essential KPIs such as CSAT and FCR. Be ready to explain how you have previously monitored these metrics and what strategies you implemented to enhance them.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss instances where you've identified performance challenges and the steps you took to address them. Emphasize your analytical approach and how you collaborated with teams to implement effective solutions.
✨Align Strategies with Business Goals
Articulate how you can develop strategies based on data insights that align with the company's overall objectives. Show that you understand the importance of cross-functional collaboration and how it contributes to achieving performance goals.
