Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complaints and ensure compliance with education regulations and data protection laws.
- Company: Join Hackney Council, a dedicated team focused on delivering quality educational services.
- Benefits: Enjoy a fixed-term contract with opportunities for professional growth and development.
- Why this job: Make a real impact in education while building relationships with diverse stakeholders.
- Qualifications: Experience in complaints handling and knowledge of GDPR is essential; strong communication skills required.
- Other info: A DBS check is necessary for this role.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
Hackney Council is seeking a highly organized and experienced Education Compliance Officer to join our team on a fixed-term contract. This is a critical role responsible for ensuring our educational services operate in line with all relevant regulations and codes of practice. The ideal candidate will be adept at managing complex complaints and ensuring strict data protection compliance, including handling Freedom of Information (FOI) and Subject Access Requests (SARs).
This position requires a DBS check.
Key Responsibilities
- Managing and investigating complaints in line with council and Ombudsman codes.
- Handling and processing Freedom of Information (FOI) and Subject Access Requests (SARs) efficiently and accurately.
- Ensuring all activities comply with General Data Protection Regulation (GDPR) and other relevant data protection legislation.
- Engaging with stakeholders at all levels, from service users to senior leaders, to influence positive outcomes and build effective relationships.
- Maintaining clear and sensitive communication with service users and providing effective updates to service managers and senior leadership.
Required Skills & Experience
We are looking for a candidate with a proven track record in a similar role who possesses:
- Extensive experience in complaints handling and investigation.
- Expert knowledge of data protection legislation, including GDPR, and a strong understanding of how to manage FOI and SARs.
- Familiarity with the Local Government Complaint Handling Code.
- Exceptional time management skills and the ability to prioritize a varied and demanding workload.
- Excellent written and oral communication skills, with the ability to communicate sensitively and effectively across all levels.
- Strong stakeholder engagement skills, including the ability to build rapport and influence outcomes.
Knowledge of Local Authority (LA) education services is a benefit but is not essential.
How to Apply
If you are a dedicated and detail-oriented professional with the skills and experience to excel in this role, we encourage you to apply. Please submit your CV and a cover letter detailing your relevant experience
We look forward to hearing from you!
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Compliance Officer Education employer: Connect2Hackney
Contact Detail:
Connect2Hackney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Officer Education
✨Tip Number 1
Familiarise yourself with the Local Government Complaint Handling Code and relevant data protection legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 2
Network with professionals in the education compliance field. Attend local council meetings or webinars related to education services to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific complaints or data protection scenarios. This will showcase your problem-solving skills and your ability to manage sensitive situations effectively.
✨Tip Number 4
Research Hackney Council’s current educational services and any recent news related to their compliance efforts. Being informed about their initiatives will allow you to tailor your discussions and show genuine interest in their work.
We think you need these skills to ace Compliance Officer Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling, data protection legislation, and any relevant skills that align with the job description. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, address how your background makes you a perfect fit for the Compliance Officer role. Mention your familiarity with GDPR, FOI, and SARs, and provide examples of how you've successfully managed similar responsibilities in the past.
Highlight Stakeholder Engagement Skills: Emphasise your ability to engage with various stakeholders. Provide examples of how you've built relationships and influenced outcomes in previous roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and effective communication is key, so ensure your application reflects your attention to detail.
How to prepare for a job interview at Connect2Hackney
✨Know Your Regulations
Familiarise yourself with the relevant regulations and codes of practice, especially those related to GDPR and complaints handling. Being able to discuss these confidently will show your expertise and preparedness for the role.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle complex complaints and data protection issues. Prepare specific examples from your past experience where you successfully managed similar situations.
✨Showcase Your Communication Skills
Since the role involves engaging with various stakeholders, be ready to demonstrate your excellent written and oral communication skills. Practice articulating your thoughts clearly and sensitively, as this will be crucial in your interactions.
✨Highlight Stakeholder Engagement Experience
Discuss your experience in building rapport and influencing outcomes with different stakeholders. Provide examples of how you've effectively collaborated with service users and senior leaders to achieve positive results.
