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For Companies At a Glance
- Tasks: Coordinate prescription management and ensure a positive customer experience.
- Company: Baxter International Inc. is a leader in medical innovations that save lives.
- Benefits: Enjoy competitive salary, professional development, and a strong work-life balance.
- Why this job: Make a real impact in healthcare while working in a supportive and inclusive environment.
- Qualifications: Customer service experience and IT proficiency are essential; healthcare background is a plus.
- Other info: Full-time role with flexible hours and opportunities for growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Overview
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This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.
What this role is
This IS Where You Make Life-Saving Products! You understand the importance of building relationships, establishing order, and maintaining clear communication channels.
Your Team
Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business. You will collaborate with all relevant partners, such as Planning/Warehousing/Sales and Customers, to build a reliable, consistent, and positive customer experience.
Your working hours
Monday to Friday – 08:00 – 16:00 and 10:00 – 18:00 (on weekly rotation)
Responsibilities
- Coordinate the prescription management process, patient stock levels for medical & ancillary products, and process orders for delivery to home patients.
- Undertake patient account management in line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
- Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
- Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
- Accurately enter prescriptions and directions on the Patient Management System.
- Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
- Organise collections and process sales returns within the allocated timeframes.
- Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.
What you’ll bring
- Successful experience in customer service or patient-centric roles.
- Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
- IT proficiency.
- Proven ability within customer service.
- Proven experience using customer relationship management (CRM) systems.
- Previous experience of working in a pharmacy/healthcare setting is helpful.
What we offer
- Competitive base salary
- Professional development opportunities
- High importance placed on work-life balance
- Dedication to growing and developing an inclusive and diverse workforce
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Medical Equipment Manufacturing
- Pharmaceutical Manufacturing
- Hospitals and Health Care
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Note: We are removing unrelated regional postings to keep the description focused on the role.
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Customer Service Specialist employer: Baxter International Inc.
Contact Detail:
Baxter International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with Baxter's mission and values. Understanding their commitment to saving and sustaining lives will help you align your responses during interviews, showcasing your passion for patient care and customer service.
✨Tip Number 2
Highlight your experience in customer service or patient-centric roles during networking opportunities. Engage with professionals in the healthcare sector on platforms like LinkedIn to build connections that could lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to customer service challenges. Think about how you would handle difficult situations or resolve patient queries effectively, as this role requires strong problem-solving skills.
✨Tip Number 4
Research common CRM systems used in healthcare settings. Being knowledgeable about these tools can give you an edge in discussions, demonstrating your readiness to adapt to Baxter's operational processes.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer service or patient-centric roles you've held. Use specific examples to demonstrate your ability to build relationships and manage customer queries effectively.
Highlight IT Proficiency: Since the role requires IT proficiency and experience with CRM systems, make sure to mention any relevant software skills you possess. Provide examples of how you've used technology to enhance customer service in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the healthcare industry and your commitment to providing excellent customer service. Mention Baxter's mission and how you can contribute to their goals.
How to prepare for a job interview at Baxter International Inc.
✨Show Your Passion for Customer Service
During the interview, express your genuine enthusiasm for helping others. Share specific examples of how you've positively impacted customer experiences in previous roles, especially in healthcare or patient-centric environments.
✨Demonstrate IT Proficiency
Be prepared to discuss your experience with customer relationship management (CRM) systems and any relevant software. Highlight your ability to quickly learn new technologies, as this is crucial for managing patient orders and records effectively.
✨Emphasise Team Collaboration
Baxter values teamwork, so be ready to talk about how you've successfully collaborated with colleagues in past positions. Provide examples of how you built positive relationships with team members and other departments to enhance customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you resolved customer issues or managed difficult conversations, and be ready to explain your thought process and outcomes.
