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- Tasks: Support clients through the mortgage process, ensuring smooth communication and documentation.
- Company: Join a dynamic mortgage advice practice focused on efficiency, communication, and expertise.
- Benefits: Enjoy hybrid working, 25 days holiday plus your birthday off, and a health cash plan.
- Why this job: Be part of a growing team where your input directly impacts client satisfaction and business success.
- Qualifications: CeMap qualified or equivalent experience in financial services administration is preferred.
- Other info: Opportunities for career progression and personal development from day one.
The predicted salary is between 18400 - 25200 £ per year.
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Join to apply for the Mortgage Administrator role at Salem Area Chamber of Commerce
| Full Time |£23,000 – £30,000 DOE
Our client is a mortgage and protection advice practice based in Knowle, Solihull. They offer clients a lasting relationship built on their three core values: Efficiency, Communication and Expertise. They focus heavily on service to clients from their very first interaction, through to completion.
Mortgage Administrator | Knowle, Solihull | Full Time |£23,000 – £30,000 DOE
Our client is a mortgage and protection advice practice based in Knowle, Solihull. They offer clients a lasting relationship built on their three core values: Efficiency, Communication and Expertise. They focus heavily on service to clients from their very first interaction, through to completion.
Due to expansion of the business, they are recruiting for a CeMap or equivalently qualified Mortgage Administrator to join them in their administration team. The ideal candidate will be looking for a role that allows for real input into the growth of the business and the ability to provide market leading service to clients by ensuring they are on hand to support where needed.
The role as a mortgage administrator is key to the success and reputation of the business. This role could be fantastic for someone who has been advising and wants to step away from the advice side of the business, or those with a proven track record of supporting advisers.
They will get to work closely with in house advisers, estate agents, solicitors, and sales progressors to ensure that the client feels completely supported from all angles to make the right financial decisions and ultimately get the keys to their home in the shortest time possible.
Are you the right person for the job?
- CeMap qualified/ Industry equivalent However applications without this will be considered on merit of experience
- Financial services administration experience (ideally within mortgage administration)
- Ability to resolve problems quickly & efficiently whilst keeping relevant colleagues/clients updated
- Outstanding communication skills at all levels, both written and oral
- Demonstrate a confident telephone manner & excellent customer service
- Be passionate about what you do
What will your role look like?
- On boarding of clients including ID\’s, income proofs and other required documents to ensure that advisors can provide tailored advice from the 1st consultation
- Ability to actively track submitted applications (both mortgage and protection) and provide updates to clients. This includes requesting extra documentation, updating lenders when required and liaising with estate agents/ solicitors/ sales progression to chase cases through to completion
- Drafting regulatory documentation (suitability letters) for adviser final sign off
- Regularly updating advisors on progression of cases and highlighting mortgage offer & protection expiries to ensure the client journey is not delayed
- Tracking procuration payments from lenders/ insurers following completions.
- Utilising CRM systems to ensure updates are well noted
- Dealing with incoming calls and emails
- Submission of mortgage & protection applications and the ability to transpose fact finds from advisors at both agreement in principle and full mortgage application stage
What can you expect in return?
- Hybrid work pattern. 2 days from home, 3 in office (Monday-Friday)
- 25 Days Holiday (Extra 1 for every year up to 30 days!) + Bank Holidays
- Take your birthday off as an extra holiday day!
- Health Cash Plan (Available after Probationary period)
- Death in Service (4 x Salary)
- Pension
- There will be targets to work towards within the role so support/ development will be offered from day one
- A company that promotes progression! We are passionate about progressing and developing our people. As your career blooms with us, we are happy to support further learning and development to ensure you are moving forwards
Interview Process
Shortlisted will be invited for an initial telephone interview, followed by a second-round, face-to-face interview with the Director.
What\’s next? It\’s easy! Click “APPLY” now! We can\’t wait to hear from you!
Your data will be handled in line with GDPR.
LNKD1_UKTJ
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Banking
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Mortgage Administrator employer: Salem Area Chamber of Commerce
Contact Detail:
Salem Area Chamber of Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts like 'CeMap', 'procuration fees', and 'suitability letters' will not only boost your confidence but also impress the interviewers with your industry knowledge.
✨Tip Number 2
Network with professionals in the mortgage and financial services sector. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals for the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to client communication and problem-solving. Since the role emphasises outstanding communication skills, being able to articulate your thoughts clearly will set you apart.
✨Tip Number 4
Showcase your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for clients in previous roles, as this aligns with the company's core values of efficiency and communication.
We think you need these skills to ace Mortgage Administrator
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to emphasise your CeMap qualification or any equivalent industry qualifications. If you don't have these, focus on your relevant experience in financial services administration, particularly in mortgage administration.
Showcase Communication Skills: Since outstanding communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally. Mention any experiences where you successfully resolved issues or provided excellent customer service.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Mortgage Administrator role. Highlight your experience with CRM systems, problem-solving abilities, and any previous roles where you supported advisers or worked closely with clients.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for the role and the company’s values. Mention how you can contribute to their focus on efficiency, communication, and expertise in client service.
How to prepare for a job interview at Salem Area Chamber of Commerce
✨Show Your Knowledge of the Industry
Make sure to brush up on your mortgage and financial services knowledge. Being able to discuss current trends, regulations, and the importance of client relationships will demonstrate your expertise and commitment to the role.
✨Highlight Your Communication Skills
Since outstanding communication is key for this position, prepare examples of how you've effectively communicated with clients or colleagues in the past. This could include resolving issues or providing updates on complex cases.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved problems quickly and efficiently. This could involve managing tight deadlines or navigating challenging client situations, showcasing your ability to keep everyone informed.
✨Express Your Passion for Client Service
The role requires a genuine passion for helping clients. Share stories that illustrate your dedication to providing excellent service and how you ensure clients feel supported throughout their journey.
