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- Tasks: Lead and motivate a team of Technicians & Apprentices in a busy workshop.
- Company: Join Lookers, a top UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive pay, enhanced holidays, and 24/7 health support.
- Why this job: Advance your career in a supportive, award-winning environment with great team spirit.
- Qualifications: Must have NVQ Level 3 in Light Vehicle Maintenance and management experience.
- Other info: Full UK driving license required; we celebrate success and promote inclusivity.
The predicted salary is between 32000 - 40400 £ per year.
OTE
Overview
Sheffield Ford
Contract Type: Full-time, permanent
Hours: Monday-Friday 8am – 5:30pm, and Saturday mornings on rota
Salary: OTE Up to £40,400, with basic up to £32,000 per annum plus bonus
Due to internal progression, an exciting opportunity has become available at Sheffield Ford – we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our state of the art facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with an award winning brand. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review and prioritise the daily workload. You will be a crucial part of our business and the Aftersales Department.
The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Service Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels. As part of your daily role you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.
- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
- You will also maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas
- Liaising with colleagues and other departments to ensure a top quality service for customers
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
- Assisting with technical challenges by going above and beyond to support the team and writing technical reports
The ideal candidate for this role will have motor industry experience managing a team within a busy Service/Workshop environment. You will have a minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent) as well as a solid understanding of COSHH legislation, trade practices, and consumer legislation. Having awareness of quality control and inspection requirements of a workshop is a must.
We are looking for someone who is friendly, confident and enthusiastic. Ability to roll your sleeves up and work as part of the team is essential, we are all one big family who supports each other and works towards the same goal. Due to the nature of this role a full valid UK driving license is a must.If the above sounds of interest please apply today and a member of the Talent Acquisition Team will be in touch.
About us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Critical illness cover after 2 years and Life Assurance
- Smart Health – free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
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Workshop Controller employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. Being knowledgeable about new vehicle models, repair techniques, and customer service practices will help you stand out as a candidate who is genuinely passionate about the role.
✨Tip Number 2
Network with current or former employees of Sheffield Ford or similar companies. Engaging with them can provide you with insider information about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. As a Workshop Controller, showcasing your ability to lead and inspire technicians and apprentices will be crucial, so think of examples that highlight your experience in team management.
✨Tip Number 4
Demonstrate your commitment to customer satisfaction by preparing examples of how you've previously handled customer complaints or improved service quality. This will show that you understand the importance of maintaining high standards in a workshop environment.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor industry, particularly any roles where you've managed a team in a workshop environment. Emphasise your NVQ Level 3 in Light Vehicle Maintenance and Repair and any other qualifications that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Workshop Controller role. Mention specific experiences that demonstrate your ability to supervise and motivate a team, as well as your commitment to customer satisfaction and quality control.
Highlight Relevant Skills: In your application, be sure to highlight skills such as leadership, communication, and problem-solving. Provide examples of how you've successfully scheduled work, maintained high standards, and supported technicians in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Workshop Controller position.
How to prepare for a job interview at Lookers
✨Show Your Leadership Skills
As a Workshop Controller, you'll be supervising a team. Highlight your previous experience in managing teams, motivating staff, and achieving targets. Be ready to share specific examples of how you've successfully led a team in a busy workshop environment.
✨Demonstrate Technical Knowledge
Make sure you brush up on your technical knowledge related to vehicle maintenance and repair. Be prepared to discuss industry standards, quality control processes, and any relevant legislation like COSHH. This will show that you have the expertise needed for the role.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Prepare to discuss how you've previously ensured high levels of customer service and how you would implement quality checks to maintain these standards. Share any metrics or feedback you've received that demonstrate your success in this area.
✨Be a Team Player
The job requires someone who can work well within a team. During the interview, express your enthusiasm for collaboration and support. Share examples of how you've worked with colleagues from different departments to achieve common goals, as this aligns with the company's family-oriented culture.
