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- Tasks: Lead and manage the student support and wellbeing team to ensure top-notch services.
- Company: William College is dedicated to providing high-quality education and student support.
- Benefits: Enjoy generous annual leave, pension schemes, discounts, and career development opportunities.
- Why this job: Make a real difference in students' lives while fostering a positive college environment.
- Qualifications: Bachelor’s degree and 2+ years in student services or similar roles required.
- Other info: Flexibility needed for weekend/evening courses; travel expenses covered.
The predicted salary is between 50000 - 60000 £ per year.
Company: William College
Position: Student Support and Wellbeing Manager
Employment Type: Full time (Monday to Friday)
Salary: £50,000 to £60,000 per annum (Depending on experience and qualifications)
Location: London, UK
About us
William College is committed to provide the high-quality education in wide range of HE programme. Our main goal is to guide and support our students on their journey to become successful individuals. We strive to offer the best services and resources available to ensure that our students are well-prepared for a career in the creative industries. From the moment a student enrols to the day they graduate, we are committed to providing the support and guidance needed to help them reach their full potential.
Job Description:
The Student Support and Wellbeing Manager at William College will play a crucial role in ensuring that students receive the necessary support to succeed academically, emotionally, and socially. The Student Support and Wellbeing Manager will provide strategic and operational leadership to the Advice and Wellbeing teams to ensure that the student support services, policies and practices put students at the heart of everything they do and promoting a positive college environment. The focus of this position will be to oversee the student support and wellbeing service team, including the appropriate escalation for complex student casework, to act as a lead staff member for student critical incident responses and triage. The Student Support and Wellbeing Manager is a key figure in promoting a holistic approach to student life, helping to foster resilience, growth, and success during their time at William College.
Reports to: Director/ Head of Student Experience
Responsibilities:
· To proactively lead the student support and wellbeing service team in delivering excellent, innovative and student-centred support services, keeping students at the heart.
· Provide effective leadership & management for student support and wellbeing team.
· Act as a source of expertise for the college on matters related to student support and wellbeing services.
· Travel to different campuses for partnership approval events, induction, and training purposes (travel expenses will be paid).
· Lead existing partner operational meetings, representing our SSW team.
· Oversee all student inquiry procedures and ensure the SSW staff provides high-quality responses.
· Personally manage exceptional inquiries as needed.
· Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
· Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the SSW staff is knowledgeable and compliant.
· Carry out tasks assigned by directors/senior academics when required.
· Approve holiday and flexitime requests to ensure office coverage and meet demands during peak times.
· Team training, induction, payroll, RTW, interventions.
· Conduct performance and development reviews for the SSW staff.
· Be flexible with time as some of our campuses may offer weekend/evening courses.
Conditions/Requirements:
· At least a Bachelor’s degree.
· Proven working knowledge in Higher Education and understanding of the needs of students covering a wide range of disabilities, mental health, SpLD and counselling, with knowledge of current disability legislation, funding and policy implementation.
· A minimum 2 years’ experience working as student service manager or in similar role in Higher Education is essential.
· Knowledge of counselling techniques, mental health issues, and crisis intervention strategies.
Benefits:
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
If you have the required qualifications and experience and are passionate about supporting students in their academic journey, we encourage you to apply for the role of Student Support Manager. Join our dedicated team at William College and make a positive impact on our students\’ lives.
Student Support & Wellbeing Manager employer: William College
Contact Detail:
William College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support & Wellbeing Manager
✨Tip Number 1
Familiarize yourself with the specific challenges that students face in higher education, especially regarding mental health and disabilities. Understanding these issues will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the field of student support and wellbeing. Attend relevant workshops or conferences to meet others who work in similar roles, as this can provide valuable insights and connections.
✨Tip Number 3
Prepare to discuss your leadership style and how you would manage a team effectively. Think about examples from your past experience where you successfully led a team or implemented innovative support services.
✨Tip Number 4
Research William College's values and mission. Be ready to articulate how your personal philosophy aligns with their commitment to student support and wellbeing, showcasing your passion for helping students succeed.
We think you need these skills to ace Student Support & Wellbeing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student support and wellbeing, particularly in higher education. Emphasize any leadership roles and specific achievements that demonstrate your ability to manage teams and support students effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for student support and wellbeing. Discuss your understanding of the challenges faced by students and how your background equips you to address these issues. Be sure to mention your knowledge of current disability legislation and crisis intervention strategies.
Showcase Relevant Experience: In your application, provide specific examples of your previous work in student services or similar roles. Highlight your experience with diverse student needs, including mental health and disabilities, and how you've successfully implemented support strategies.
Demonstrate Leadership Skills: Since the role requires effective leadership, include examples of how you've led teams or projects in the past. Discuss your approach to team management, training, and performance reviews, showcasing your ability to foster a positive and productive environment.
How to prepare for a job interview at William College
✨Show Your Passion for Student Support
Make sure to express your genuine passion for supporting students. Share personal experiences or stories that highlight your commitment to student wellbeing and how you have positively impacted students in the past.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership abilities, especially in managing teams. Discuss how you've successfully led initiatives or projects that improved student support services, emphasizing your strategic thinking.
✨Understand Current Issues in Higher Education
Stay informed about current trends and challenges in higher education, particularly regarding student mental health and wellbeing. Be ready to discuss how you would address these issues at William College.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions related to crisis intervention and complex student casework. Think through your approach to handling such situations, demonstrating your problem-solving skills and empathy.
