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- Tasks: Be the friendly face of our clinic, assisting clients and managing appointments during emergencies.
- Company: Join Vets Now, the UK's top provider of emergency pet care with over 60 clinics nationwide.
- Benefits: Enjoy 7 weeks annual leave, a cash health plan, and discounts at hundreds of retailers.
- Why this job: Make a real difference in pets' lives while working in a supportive and compassionate environment.
- Qualifications: No specific qualifications required; just a passion for helping animals and their owners.
- Other info: Flexible weekend hours with opportunities for paid training and volunteering.
Weekend Veterinary Receptionist
£12.00ph plus benefits
About Us
Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Edinburgh.
Role Overview
- First point of contact:
- Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
- Administration:
- Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
- Providing updates to veterinary staff about patients enroute or clients requiring assistance.
- Client Support:
- Be a friendly and reassuring presence, offering support and information when clients need it most.
- Act as a liaison between clients and veterinary professionals.
Working pattern
Every other weekend working Saturday from 12:00 to 20:00 and Sunday from 08:00 to 17:00.
Plus, a fair share of bank holidays.
Why Join Us?
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
- £780 CPD allowance pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
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Contact Detail:
Vets-Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Weekend
✨Tip Number 1
Familiarise yourself with Vets Now's services and values. Understanding their commitment to emergency pet care will help you convey your passion for animal welfare during the interview.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. As a Veterinary Receptionist, you'll need to remain calm and reassuring when dealing with distressed pet owners.
✨Tip Number 3
Highlight any previous experience in customer service or veterinary settings. Being able to demonstrate your ability to handle client interactions effectively will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially since this role requires working weekends and bank holidays. Showing that you're committed to the schedule can make a positive impression.
We think you need these skills to ace Veterinary Receptionist - Weekend
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Veterinary Receptionist. Highlight your relevant experience in customer service and administration, as these are key aspects of the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise any previous roles where you acted as a first point of contact or managed client interactions, especially in high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to provide excellent client support. Mention specific examples of how you've handled similar responsibilities in the past, and express your enthusiasm for joining Vets Now.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Vets-Now
✨Show Your Compassion
As a Veterinary Receptionist, you'll be the first point of contact for clients in distress. Make sure to convey your empathy and understanding during the interview. Share examples of how you've handled sensitive situations in the past.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would handle calls and in-person interactions with clients. Practice clear and concise responses to common questions that may arise during the interview.
✨Highlight Your Administrative Experience
Since the role involves managing administrative duties, be ready to talk about your previous experience in similar positions. Mention any specific software or systems you are familiar with that could help streamline operations at the clinic.
✨Prepare Questions for the Interviewers
Show your interest in the role by preparing thoughtful questions to ask the interviewers. Inquire about the team dynamics, the types of cases they handle, or how they support their staff's professional development.
