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- Tasks: Support the Operations Manager in optimizing schedules and monitoring real-time customer demand.
- Company: Join a dynamic team focused on effective workforce management and operational efficiency.
- Benefits: Flexible working hours, collaborative environment, and opportunities for professional growth.
- Why this job: Be a key player in balancing customer needs with business goals while enhancing service standards.
- Qualifications: Experience in workforce management, strong communication skills, and proficiency in scheduling software required.
- Other info: Must provide proof of eligibility to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
As an Intraday Coordinator, you will support the Operations Manager and Workforce Planning team to optimise schedules, monitor real-time customer demand, and ensure service goals and operational efficiency.
The Workforce Planning department plays a crucial role in ensuring optimal service delivery through effective scheduling and real-time management of workforce operations. You will work closely with the Operations Manager and Workforce Planning team.
The role involves continuous communication with various teams to address operational issues, maintain schedule adherence, and ensure compliance with company policies.
You will contribute to reporting, workforce planning support, and ensuring smooth project execution. This role is essential in balancing customer needs with business requirements ensuring optimal productivity and service standards.
The position requires a certain level of flexibility working any five days from seven typically working between 07:00-22:00.
Successful applicants will need to provide proof of eligibility to work in the UK.
Preferred Skills, Qualifications and Experience
- Previous experience in workforce management or operational coordination.
- Strong understanding of scheduling software (WFM NICE) and real-time monitoring tools.
- Excellent problem-solving skills and ability to react quickly to changes.
- Strong communication skills, both written and verbal, with a focus on collaboration.
- Ability to manage and prioritise multiple tasks in a fast-paced environment.
- Experience in contact centre operations or similar customer-facing roles.
- Knowledge of performance metrics and KPIs within an operational setting.
- Proficiency in generating, analysing, and presenting reports.
- Familiarity with compliance and regulatory standards in a corporate environment.
- Ability to work effectively both independently and as part of a team.
Main Responsibilities
- Monitoring real-time contact queues, agent availability, and workload to ensure performance goals are met.
- Adjusting schedules based on fluctuations in contact volumes and agent availability.
- Managing agent adherence to schedules, taking appropriate action for deviations.
- Collaborating with relevant teams to address and resolve operational issues as they arise.
- Generating and sharing daily/weekly reports, highlighting trends and performance challenges.
- Providing feedback and recommendations for improving workforce scheduling and performance.
- Ensuring compliance with company policies, security protocols, and relevant regulatory requirements.
- Supporting workforce planning by validating forecast accuracy and suggesting improvements.
- Managing key projects and tasks, ensuring deadlines are met and stakeholders are kept informed.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at https://www.bet365careers.com/en/privacypolicy.pdf
Intraday Coordinator employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intraday Coordinator
✨Tip Number 1
Familiarize yourself with workforce management software, especially WFM NICE, as this is crucial for the role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering the tools used in the industry.
✨Tip Number 2
Highlight any previous experience in contact center operations or similar roles during your conversations. This will show that you understand the dynamics of customer-facing environments and can effectively manage real-time demands.
✨Tip Number 3
Practice your problem-solving skills by simulating scenarios where you need to adjust schedules based on fluctuating contact volumes. Being able to think on your feet and react quickly will be a key asset in this position.
✨Tip Number 4
Engage with current employees or professionals in the field through networking platforms like LinkedIn. This can provide you with insights into the company culture and operational challenges, which you can reference in discussions.
We think you need these skills to ace Intraday Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Intraday Coordinator. Familiarize yourself with workforce management concepts and the importance of real-time monitoring in operational efficiency.
Tailor Your CV: Highlight your previous experience in workforce management or operational coordination. Emphasize your familiarity with scheduling software and any relevant customer-facing roles to align with the job requirements.
Craft a Strong Cover Letter: In your cover letter, demonstrate your problem-solving skills and ability to manage multiple tasks in a fast-paced environment. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Showcase Communication Skills: Since strong communication is key for this role, ensure that your application reflects your written and verbal communication abilities. Use clear and concise language, and consider including examples of successful collaboration with teams.
How to prepare for a job interview at bet365
✨Show Your Scheduling Expertise
Make sure to highlight your previous experience with scheduling software, especially WFM NICE. Be prepared to discuss specific examples of how you've optimized schedules in the past and how you handled real-time monitoring.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you quickly reacted to changes in workload or agent availability. Employers will be looking for your ability to think on your feet and provide effective solutions under pressure.
✨Communicate Effectively
Since this role involves continuous communication with various teams, practice articulating your thoughts clearly. Use examples that showcase your strong written and verbal communication skills, particularly in collaborative settings.
✨Understand Performance Metrics
Familiarize yourself with key performance indicators (KPIs) relevant to workforce management. Be ready to discuss how you've used data to analyze performance and make recommendations for improvements in previous roles.
