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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide exceptional service daily.
- Company: Jewson, part of Stark UK, values its people and fosters a vibrant community.
- Benefits: Enjoy competitive salary, bonuses, flexible hours, and professional development opportunities.
- Why this job: Join a supportive culture that celebrates your ideas and prioritises your growth.
- Qualifications: High customer service skills, enthusiasm, integrity, teamwork, and pride in your work.
- Other info: Flexible working model available to help you balance work and life.
The predicted salary is between 24000 - 36000 £ per year.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We\’re not just a team; we\’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you\’re looking for a place where your ideas are not just welcomed but celebrated, you\’ve found your home!
What You\’ll Be Doing
- Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
- Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs
- Maintain excellent standards across the counter, shop floor and yard.
- Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
- Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls
- Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire
- Understand our approach to pricing and be able to communicate credible prices
- Support business initiatives to increase sales, margin & service as required
- Continually develop your knowledge of core and specialist product lines to meet customer needs
What We\’re Looking For
Customer Service – High levels of customer satisfaction with frequently returning customers and growing live accounts
Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
Pride – You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
Quality – We\’re unwavering in our commitment to providing outstanding products and service that exceed our customers\’ expectations.
Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development – We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Work-Life Balance – We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What\’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can\’t wait to hear from you!
Customer Service Advisor Yard employer: Stark Building Materials UK
Contact Detail:
Stark Building Materials UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Yard
✨Tip Number 1
Familiarise yourself with Jewson's products and services, especially those related to Build Aviator and Tool Hire. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully built relationships with customers in the past. Highlighting your ability to ask open questions and understand customer needs will resonate well with the hiring team.
✨Tip Number 3
Emphasise your enthusiasm for the merchant world and your commitment to teamwork. Be ready to discuss how you can contribute to a positive workplace culture and support your colleagues in achieving shared goals.
✨Tip Number 4
Prepare to discuss your understanding of health and safety practices relevant to the role. Being knowledgeable about compliance and operational activities will demonstrate your readiness to adhere to company policies and ensure a safe working environment.
We think you need these skills to ace Customer Service Advisor Yard
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions, resolved issues, and contributed to customer satisfaction.
Demonstrate Enthusiasm and Team Spirit: In your application, convey your passion for the merchant world and your ability to work collaboratively. Use language that reflects your positive attitude and commitment to teamwork, as these qualities are highly valued by Jewson.
Highlight Relevant Experience: If you have experience operating machinery or working in a similar environment, make sure to mention it. Discuss any relevant training or certifications that demonstrate your capability to perform the operational activities mentioned in the job description.
How to prepare for a job interview at Stark Building Materials UK
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this aligns perfectly with Jewson's commitment to high levels of customer satisfaction.
✨Demonstrate Enthusiasm and Positivity
Jewson values enthusiasm and a positive attitude. During the interview, express your passion for the merchant world and how it drives you to deliver exceptional service. A genuine smile and upbeat energy can make a lasting impression.
✨Emphasise Team Spirit
Be ready to discuss your experiences working in teams. Jewson believes in collaboration, so share examples of how you've contributed to team success and supported your colleagues in achieving common goals.
✨Understand the Products and Services
Familiarise yourself with Jewson's product lines and services, especially those related to cross-selling like Build Aviator and Tool Hire. Being knowledgeable will not only help you answer questions confidently but also demonstrate your commitment to understanding customer needs.
