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- Tasks: Assist customers, manage tills, and maintain store presentation while providing excellent service.
- Company: Dunelm is a leading homeware retailer focused on customer satisfaction and team collaboration.
- Benefits: Flexible working hours, wellbeing support, and access to a 24/7 Virtual GP.
- Why this job: Join a supportive team, gain retail experience, and make a positive impact on customer experiences.
- Qualifications: No specific qualifications required; just bring your confidence and sociable nature!
- Other info: Dunelm values diversity and inclusivity, welcoming applicants from all backgrounds.
Overview
Pay –
16-17 – £7.55 per hour.
18+ – £12.21 per hour.
Your local store is looking for a minimum 20 hrs per week Sales Assistant . You will need to be fully flexible over the course of the week . The hours will be spread across the week but will include at least one evening and a Saturday or Sunday shift.
Here at Dunelm , our Sales Assistants are our foundations; a wonderful team of people right at the heart of our stores. With customer focus the number one priority, our Sales Assistants are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression so they will return again and again.
What you\’ll be doing
The role involves being trained in all aspects of customer facing store life:
- Tills – Serving customers with purchases or returns and taking care to check that all items are complete and that fragile items are packed securely so they get to their new homes safely.
- Shop floor – Assisting our customers to find the products they are looking for and providing an excellent memorable service to create and maintain, customer loyalty and a genuine love for our products and people.
- Hosting – If a customer can\’t find what they\’re looking for on our shelves, you will use our successful iPad systems to order products to be delivered to the customers homes. You will be trained to provide a fantastic Made To Measure service creating orders of bespoke curtain and blinds to our customers specifications. You will be styling our departments such as the super popular bedding displays to inspire and allow our customers the chance to feel fabrics and ensue hey take the perfect items home.
- Stock and Delivery – A physical role with some heavy lifting involved. This is not solely warehouse based and is a customer facing role. You will be focusing on merchandising, updating price changes, recovering the stores after a busy day making it lovely and tidy, taking in deliveries, checking stock control, ordering and carrying out shop-floor replenishment whilst always remembering our customers\’ needs along the way.
What we\’ll look for in you
- Our colleagues work together to support and encourage each other in order to help create a fantastic work environment that feels like home.
- We\’d love you to be confident and feel empowered in your role whilst having a sociable nature and excited at the prospect of working in an ever-growing retail environment to provide memorable customer experiences.
- You will love helping your colleagues across the store and always contribute to your team by reporting successfully to your team leaders and store management team regularly.
D&I statement
Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
Work your way
We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work
Wellbeing is more than just a buzzword here
From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we\’re committed to supporting our colleagues in every area – and at every stage – of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.
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Taking opportunities
Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it\’s a really exciting time to join us.
Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.
At Dunelm, we love every aspect of the design process. We\’re continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We\’re hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.
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Where you\’ll
be working
Here is where you\’ll be based, whether that\’s an office, or store or one of our sites.
Derwent Drive, Workington, Cumbria, CA14 3YW
Sales Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Dunelm's product range and customer service philosophy. Understanding their offerings will help you engage with customers more effectively during the interview.
✨Tip Number 2
Showcase your flexibility and willingness to work varied hours, including evenings and weekends. Highlighting your availability can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Be ready to share specific examples of how you've created positive customer interactions in the past.
✨Tip Number 4
Demonstrate your teamwork skills by sharing instances where you've successfully collaborated with colleagues. Dunelm values a supportive work environment, so showing that you can contribute positively to a team is key.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you interacted with customers, handled transactions, or worked in a team environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Assistant role. Mention specific qualities that align with Dunelm's values, such as teamwork, customer focus, and flexibility.
Showcase Your Availability: Since the role requires flexibility, clearly state your availability in your application. Mention your willingness to work evenings and weekends, as this is crucial for the position.
Highlight Relevant Skills: In your application, emphasise skills that are important for the role, such as communication, problem-solving, and the ability to handle physical tasks. Provide examples of how you've used these skills in past experiences.
How to prepare for a job interview at Dunelm
✨Show Your Customer Service Skills
As a Sales Assistant, customer focus is key. Be prepared to share examples of how you've provided excellent service in the past. Highlight your ability to handle difficult situations and ensure customers leave happy.
✨Demonstrate Team Spirit
Dunelm values teamwork, so be ready to discuss how you work well with others. Share experiences where you've supported colleagues or contributed to a positive team environment, showing that you're a collaborative person.
✨Be Flexible and Adaptable
The role requires flexibility in hours and tasks. During the interview, express your willingness to adapt to changing schedules and responsibilities. Mention any previous roles where you had to be flexible to meet business needs.
✨Prepare for Practical Scenarios
Since the job involves physical tasks like stock management and merchandising, be ready to discuss how you handle such responsibilities. You might even want to ask about the training process for these tasks to show your eagerness to learn.
