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For Companies At a Glance
- Tasks: Assist customers, manage tills, and maintain store displays while providing excellent service.
- Company: Dunelm is a leading homeware retailer committed to inclusivity and customer satisfaction.
- Benefits: Flexible working hours, wellbeing support, and access to a 24/7 Virtual GP.
- Why this job: Join a supportive team, gain retail experience, and make a positive impact on customer experiences.
- Qualifications: No specific qualifications required; just bring your confidence and sociable nature!
- Other info: Opportunities for part-time work and seasonal contracts available.
Overview
Pay – £7.55 – £12.21 per hour.
Our store in Broadstairs is looking for a minimum 20 hrs per week Evening Sales Assistant . You will need to be fully flexible over the course of the week .
Here at Dunelm , our Sales Assistants are our foundations; a wonderful team of people right at the heart of our stores. With customer focus the number one priority, our Sales Assistants are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression so they will return again and again.
16-17 £7.55
18+ £12.21
Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
What you\’ll be doing
The role involves being trained in all aspects of customer facing store life:
- Tills – Serving customers with purchases or returns and taking care to check that all items are complete and that fragile items are packed securely so they get to their new homes safely.
- Shop floor – Assisting our customers to find the products they are looking for and providing an excellent memorable service to create and maintain, customer loyalty and a genuine love for our products and people.
- Hosting – If a customer can\’t find what they\’re looking for on our shelves, you will use our successful iPad systems to order products to be delivered to the customers homes. You will be trained to provide a fantastic Made To Measure service creating orders of bespoke curtain and blinds to our customers specifications. You will be styling our departments such as the super popular bedding displays to inspire and allow our customers the chance to feel fabrics and ensure they take the perfect items home.
- Stock and Delivery – A physical role with some heavy lifting involved. This is not solely warehouse based and is a customer facing role. You will be focusing on merchandising, updating price changes, recovering the stores after a busy day making it lovely and tidy, taking in deliveries, checking stock control, ordering and carrying out shop-floor replenishment whilst always remembering our customers\’ needs along the way.
What we\’ll look for in you
- Our colleagues work together to support and encourage each other in order to help create a fantastic work environment that feels like home.
- We\’d love you to be confident and feel empowered in your role whilst having a sociable nature and excited at the prospect of working in an ever-growing retail environment to provide memorable customer experiences.
- You will love helping your colleagues across the store and always contribute to your team by reporting successfully to your team leaders and store management team regularly.
D&I statement
Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
Work your way
We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work
Wellbeing is more than just a buzzword here
From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we\’re committed to supporting our colleagues in every area – and at every stage – of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.
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Taking opportunities
Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it\’s a really exciting time to join us.
Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.
At Dunelm, we love every aspect of the design process. We\’re continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We\’re hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.
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Where you\’ll
be working
Here is where you\’ll be based, whether that\’s an office, or store or one of our sites.
Margate Road, Broadstairs, Kent, CT10 2QU
Evening Sales Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Sales Assistant
✨Tip Number 1
Familiarise yourself with Dunelm's product range and customer service ethos. Understanding their offerings will help you engage with customers effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Be prepared to showcase your interpersonal skills. Since the role involves a lot of customer interaction, practice how you would approach customers, assist them, and create a welcoming atmosphere in the store.
✨Tip Number 3
Highlight your flexibility and willingness to work evenings. Since the position requires a minimum of 20 hours per week with flexible hours, make sure to communicate your availability clearly when you get the chance.
✨Tip Number 4
Research Dunelm's commitment to diversity and inclusion. Being able to discuss how you align with these values can set you apart and show that you're a good cultural fit for the team.
We think you need these skills to ace Evening Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you interacted with customers, handled transactions, or worked in a team environment.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Dunelm that resonate with you, such as their commitment to diversity and inclusion, and how you can contribute to their customer-focused approach.
Showcase Your Flexibility: Since the role requires full flexibility, make sure to mention your availability clearly in your application. Highlight any previous experiences where you adapted to changing schedules or worked varied hours.
Demonstrate Team Spirit: Dunelm values teamwork, so include examples in your application that showcase your ability to work collaboratively. Discuss how you've supported colleagues in past roles and contributed to a positive work environment.
How to prepare for a job interview at Dunelm
✨Show Your Customer Service Skills
As a Sales Assistant, customer focus is key. Be prepared to share examples of how you've provided excellent service in the past. Think about times when you went above and beyond to help a customer.
✨Demonstrate Team Spirit
Dunelm values teamwork, so highlight your ability to work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or support each other during busy times.
✨Be Ready for Physical Tasks
This role involves some heavy lifting and stock management. Be honest about your physical capabilities and express your willingness to take on these responsibilities. Mention any relevant experience you have in similar roles.
✨Embrace Diversity and Inclusion
Dunelm is committed to inclusivity. Show that you understand the importance of diversity in the workplace. You could mention how you’ve worked with diverse teams or how you value different perspectives in a work environment.
