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- Tasks: Manage customer breakdown processes in French and Spanish/Italian, resolving issues via inbound calls.
- Company: Join a dynamic automotive client in Rugby, focused on exceptional customer service.
- Benefits: Enjoy competitive pay, pension contributions, accrued leave, and referral bonuses from day one.
- Why this job: Be part of a fast-paced team that values problem-solving and customer satisfaction.
- Qualifications: Fluency in French & Spanish or French & Italian, with strong communication and IT skills required.
- Other info: Flexible working hours with a supportive team culture and recognition for outstanding performance.
The predicted salary is between 30451 - 30451 £ per year.
*Please read carefully before applying*
Customer Service Coordinator – French & Spanish speaking OR French & Italian
Monday – Friday – £30,451 per annum (after 4 weeks training)
Hours: Rotational weekly
6am – 2.30 pm, 7 am – 2.30 pm, 2 pm – 10.30 pm, and 2.30 pm – 11 pm
To be considered for this role, you MUST be fluent in French & Spanish OR French & Italian.
Our customer-focused automotive client based in Rugby is seeking an experienced individual in customer services. This role involves working in a fast-paced, high-pressure environment resolving issues from inbound calls in French and Spanish/Italian.
Main Duties
- Manage the full breakdown process in French and Spanish / Italian.
- Keep customers and dealers informed about their cases.
- Receive and accurately log customer requests within designated systems.
- Identify solutions, negotiate resolutions, and escalate cases when necessary.
- Organize payment conditions related to breakdown cases.
Responsibilities
- Handle the full breakdown process in the required languages for all supported products.
- Gather necessary data regarding breakdowns.
- Arrange payments.
- Contact repair dealers and find acceptable solutions for customers.
- Inform all involved parties about the progress of repairs and costs.
- Communicate professionally and inform all parties about next steps.
- Log all actions and conversations accurately in the case management system.
Person Specification
- Fluent in French and Spanish OR French and Italian.
- Excellent communication skills.
- Good IT and administrative skills.
- Quick learner of new systems and procedures.
- Enjoys problem solving.
- Customer-focused attitude.
If interested, please apply below. If you do not receive a reply within 5 working days after submitting your CV, please assume your application was unsuccessful. For our Privacy Policy, visit our website.
Benefits include:
- Same hourly rate as your permanent role from day one.
- 3% employer contribution to pension.
- Accrued annual leave from day one.
- Regular contact from a Caraires consultant.
- Referral bonus of £25 retail voucher after a full week worked by a referred friend.
- Employee of the month recognition and seasonal gifts.
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Customer Service Co-Ordinator French and Spanish/Italian employer: The Caraires Consultancy
Contact Detail:
The Caraires Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator French and Spanish/Italian
✨Tip Number 1
Brush up on your language skills! Since fluency in French and Spanish or Italian is a must, practice speaking and listening to ensure you can handle customer queries confidently. Consider role-playing common customer service scenarios with a friend.
✨Tip Number 2
Familiarise yourself with the automotive industry. Understanding common terms and processes related to breakdowns will help you communicate effectively with customers and dealers, making you stand out as a knowledgeable candidate.
✨Tip Number 3
Demonstrate your problem-solving skills during any interviews or assessments. Prepare examples of how you've successfully resolved customer issues in the past, especially in high-pressure situations, to showcase your ability to thrive in this role.
✨Tip Number 4
Research the company culture and values of our client. Being able to align your personal values with theirs can give you an edge in interviews, showing that you're not just a fit for the role but also for the team.
We think you need these skills to ace Customer Service Co-Ordinator French and Spanish/Italian
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly state your fluency in French and Spanish or French and Italian in your CV and cover letter. Use specific examples of how you've used these languages in customer service settings.
Showcase Customer Service Experience: Detail your previous experience in customer service roles, especially in high-pressure environments. Include specific achievements or situations where you successfully resolved customer issues.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and responsibilities mentioned in the job description. Emphasise your problem-solving abilities and communication skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Caraires Consultancy
✨Showcase Your Language Skills
Since fluency in French and Spanish or Italian is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in one of these languages, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
This position requires experience in customer service, especially in a fast-paced environment. Be ready to share specific examples of how you've successfully resolved customer issues in the past, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Automotive Industry
Understanding the basics of the automotive industry can give you an edge. Research common breakdown scenarios and how customer service plays a role in resolving them. This knowledge will help you answer questions more effectively and show your genuine interest in the field.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, training processes, or how success is measured in the customer service department.
