Commercial Manager Facilities Management (Corporate Property)

The Commercial Manager (FM) commissions and monitors all FM contracts and reports progress to Board. The post manages the operational FM team and makes changes when required to improve performance.

The post requires the following

• Monthly monitoring of KPIs across four contracts

• Ensures that compliance testing targets are met and recorded

• Line manager to the Workplace Manager and Building Services Manager

• Commision new contracts when required working with the Council’s procurement team

• Manages the FM budget across all contracts

• Identify, monitor and report on risk, The FM Team at the Royal Borough of Kingston maintain and repair a range of corporate buildings that includes Libraries, community centres, offices and leisure facilities. They also provide security and cleaning services across the property portfolio ensuring that buildings are safe and comfortable for staff and visitors. The Commercial Manager plays a crucial role in ensuring that all FM contractors are performing in accordance with contractual obligations. A good understanding of contract planning and reporting is key to ensure all corporate property is compliant and well maintained. Developing strong communication with external contractors and demonstrating confidence to challenge poor performance is paramount for this post. Holding contractors to account where necessary and instigating new processes and procedures when required to improve performance are key requirements for the post. Having an overview of all hard and soft FM activities and implementing

reporting processes for the senior leadership team and H&S Board will be a regular task for the Commercial Manager. The post requires an on- site presence to work closely with the council’s FM staff as well as the contractors. There is a good working relationship already in place and this post is required to be present to work with all FM staff and build on what is already a well performing and experienced team. The role reports to the Head of Property & FM and will be required to meet weekly to report on progress across all FM contracts., Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce., We are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce.

As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living.

The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the

• Experience of working in a similar role working on FM contracts

• Able to work on initiative with minimal supervision

• Experience of commissioning and evaluating FM contracts

• Robust communication skills and experience of working with a number of stakeholder

• Report writing and presenting to senior leadership

• Managerial experience and implementing change to operation staff where necessary

• Strong negotiating skills

• Sound understanding of risk management and reporting

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else – it is where the first kings of England were crowned., As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation.

Employees have access to a wide range of benefits, some of which include:

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)

• Three volunteering days per year in Kingston

• Flexible and agile working arrangements

• Comprehensive learning and development programme

• Discounts on a range of local shops, restaurants, gyms and leisure centres

• Interest free season ticket loans

• Local Government Pension Scheme

• Bicycle loan facilities and cycle to work scheme

• Zip car scheme

• Free eye tests and contribution towards glasses

• Confidential wellbeing and counselling support

• Subsidised gym membership