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- Tasks: Lead the Spa & Leisure team, ensuring cleanliness and guest satisfaction.
- Company: Join the award-winning Old Course Hotel, part of Kohler Company, renowned for luxury and wellbeing.
- Benefits: Enjoy free meals, discounts, gym access, and a supportive work environment.
- Why this job: Be part of a stunning spa transformation and create unforgettable guest experiences.
- Qualifications: Customer service experience and excellent interpersonal skills are essential.
- Other info: Flexible hours with a permanent contract and opportunities for career growth.
The predicted salary is between 25000 - 32000 ÂŁ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we’re preparing to offer an even more elevated and rejuvenating wellness experience.
As we enhance our commitment to five-star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.
We’re proud to be a people-first employer – hiring for personality and nurturing potential. With comprehensive training, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.
About the Role
We have an exciting opportunity to join our team as a Senior Spa Attendant. In this role you will ensure the shift runs smoothly, and efficiently, while taking responsibility for the entire Spa & Leisure Attendant team and Night Attendant team.
You will lead by example, ensuring the team are constantly maintaining the Spa and Fitness cleanliness to the highest standard according to Preferred Hotel and Health & Safety Standards.
Your responsibilities will include;
·Responsible for maintaining the day-to-day cleanliness and hygiene of all areas of Spa and Fitness Centre in accordance with the Health and Safety legislation.
·Carry out checks to ensure that Fitness Centre and wider Spa areas are clean, well-stocked with equipment and products, safe and hygienic.
·Provide direct support to the Spa Management Team when required. This may include deputising in their absence, assisting with handling of complaints, problem solving, making sure Spa runs smoothly
·Interact and communicate effectively with members, team members, guests, and management team
·To carry out all cleaning procedures according to the prescribed Kohler Waters Spa standards.
·Train Spa Attendants and Night Spa Attendants, update standards operational procedure when needed. Act as a role model for all levels of Spa Attendants with consistent mentoring and training.
·Responsible for cleaning stock control, undertaking stock takes, and process orders as requested. Monitor and control stock levels and make Spa Manager aware when stock levels need replenishing
·Report equipment malfunctions promptly and accurately, be able report to maintenance department about any issues and follow up on completion.
·Always display a high level of integrity and professionalism in dealing with guests, employees, and outside contracts.
·Conduct monthly 1-2-1 with all Spa Attendant and Night Spa Attendants.
·Produce and overview Rota on daily/ monthly basis, control labour cost
·Produce an up-to-date training plan for all attendant team members ensuring that the Training Manual is up to always date.
To be successful in this role you will have the following qualities and experience:
·Previous experience of working within a Customer Services environment.
·Excellent interpersonal skills and feel at ease with people from all walks of life
·Proactively support and delegate tasks to spa attendants
·A role model; exhibit professionalism, no guest complaints, immaculate grooming, treatment area cleanliness, outstanding product knowledge and ability to listen if addressing positive or areas to improve feedback to colleagues to help them to perform at their best on a day-to-day basis.
·Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
·Computer literate
·Be ready to face challenges, learn fast and understand the Spa structure
Hours
Permanent Contract working 40 hours, working 5 days out of 7.
Remuneration
Annual Salary ÂŁ29,176.19
Benefits
·Free meals and drinks in our complimentary staff canteen
·Discounts across the resort including in our restaurants, room rates, pro shop and golf course
·Wider group discounts within Kohler group.
·Free access to our on-site gym and spa facility.
·Free access to our The Dukes Championship Golf Course
·24/7 access to the Employee Assistance Programme
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
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Senior Spa Attendant - (req67551) employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Spa Attendant - (req67551)
✨Tip Number 1
Familiarise yourself with the Kohler Waters Spa standards and values. Understanding their commitment to personalised guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your ability to mentor and train others will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your customer service expertise by sharing specific instances where you've gone above and beyond for guests. This will illustrate your proactive approach and dedication to creating memorable experiences.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in working hours. The role requires a willingness to work evenings and weekends, so expressing your openness to varied schedules will be beneficial.
We think you need these skills to ace Senior Spa Attendant - (req67551)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a spa or wellness environment. Emphasise your interpersonal skills and ability to work in a team, as these are crucial for the Senior Spa Attendant position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the wellness industry and your commitment to providing exceptional guest experiences. Mention specific examples of how you've successfully managed teams or maintained high standards in previous roles.
Highlight Leadership Skills: Since this role involves leading a team, be sure to showcase any leadership experience you have. Discuss how you've trained or mentored others, and provide examples of how you've handled challenges in a professional setting.
Showcase Flexibility and Adaptability: The job requires a flexible approach to working hours. In your application, mention your willingness to work evenings and weekends, and provide examples of how you've adapted to changing circumstances in past roles.
How to prepare for a job interview at Sterling Kohler
✨Showcase Your Customer Service Skills
As a Senior Spa Attendant, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past, highlighting your interpersonal skills and ability to handle complaints effectively.
✨Demonstrate Leadership Qualities
Since this role involves leading a team, think of instances where you've taken charge or mentored others. Discuss how you motivate your team and ensure high standards of cleanliness and service, as this will resonate well with the interviewers.
✨Familiarise Yourself with Health & Safety Standards
Understanding health and safety regulations is crucial for this position. Brush up on relevant legislation and be ready to discuss how you would implement these standards in the spa environment to ensure guest safety and satisfaction.
✨Prepare Questions About the Spa's Vision
The Old Course Hotel is undergoing a transformation of its Kohler Waters Spa. Prepare thoughtful questions about this change and how you can contribute to enhancing the guest experience, showing your enthusiasm for being part of their vision.
