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- Tasks: Join us as a Business Analyst to gather and document requirements for a new software platform.
- Company: Be part of a dynamic team focused on innovative solutions and efficiency improvements.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make an impact by improving processes and collaborating with diverse teams in a tech-driven environment.
- Qualifications: 10+ years of experience required; Dynamics certification is a must, cloud certification preferred.
- Other info: Ideal for proactive individuals who thrive in fast-paced settings and value continuous development.
The predicted salary is between 43200 - 72000 £ per year.
Job Description: Business Analyst
We are seeking an experienced Business Analyst with over 10 years of experience to join our team. The successful candidate will collaborate with stakeholders to gather, analyze, and document business requirements for a new software platform.
- Translate business needs into functional and technical specifications for the development team.
- Work closely with cross-functional teams, including developers, architects, and testers, to ensure the platform meets business requirements.
- Identify gaps in existing processes and recommend solutions to improve efficiency and scalability.
- Facilitate workshops, interviews, and focus groups to elicit requirements and validate solutions.
- Develop user stories, process flows, wireframes, and mockups to support development efforts.
- Conduct gap analysis between current processes and future-state workflows enabled by the platform.
- Support User Acceptance Testing (UAT) by defining test cases, coordinating testing efforts, and ensuring defects are resolved.
- Act as a liaison between business stakeholders and technical teams to ensure alignment throughout the project lifecycle.
- Certifications: Any Dynamics certification is mandatory; Cloud Certification is preferred.
Primary Skills
- Working knowledge of CRM/contact centre processes; Dynamics 365 knowledge is not necessary.
- Understanding of IT architecture, data models, and business modelling.
- Awareness of application rationalisation approaches for legacy applications.
Other Essential Skills
- Ability to evaluate information from multiple sources to identify user needs.
- Strong analytical and reasoning skills.
- Ability to develop and maintain effective relationships within the organization.
- Knowledge of application technologies and their business benefits.
- Ability to prioritize and execute tasks in a dynamic environment.
- Strong organizational skills.
- Proactive, responsible, and ownership-driven attitude.
- Creativity and lateral thinking.
- Motivated, self-reliant, with a focus on continuous development and customer service.
- Support UAT and ensure thorough testing of deliverables.
- Assist in delivering solutions that meet business requirements.
- Utilize elicitation techniques such as stakeholder interviews, workshops, and surveys.
- Perform Business Analysis activities on change initiatives, delivering comprehensive requirements specifications.
- Translate business needs into specific requirements, including UI design, data models, procedural changes, and interface designs.
- Maintain thorough use of the Requirements Engineering process, including elicitation, analysis, validation, documentation, and traceability.
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CRM Business Analyst employer: TESTQ Technologies Limited
Contact Detail:
TESTQ Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Business Analyst
✨Tip Number 1
Network with professionals in the CRM and business analysis fields. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn about the latest trends and tools in CRM systems.
✨Tip Number 2
Familiarise yourself with Dynamics 365 and other CRM platforms. Even if you don't have direct experience, understanding the functionalities and benefits of these systems can help you speak confidently during interviews.
✨Tip Number 3
Prepare to discuss your experience with stakeholder engagement and requirements gathering. Be ready to share specific examples of how you've successfully facilitated workshops or interviews to elicit business needs.
✨Tip Number 4
Showcase your analytical skills by discussing past projects where you identified gaps in processes and proposed solutions. Highlight your ability to translate complex business needs into actionable specifications for development teams.
We think you need these skills to ace CRM Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CRM Business Analyst. Familiarise yourself with the key skills and qualifications mentioned in the job description, such as experience in gathering business requirements and knowledge of CRM processes.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your analytical skills, experience with stakeholder engagement, and any relevant certifications, particularly in Dynamics or cloud technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention specific examples of past projects where you successfully translated business needs into technical specifications or improved processes.
Highlight Your Soft Skills: In your application, don't forget to mention your soft skills, such as strong organisational abilities, creativity, and a proactive attitude. These are essential for a Business Analyst role and can set you apart from other candidates.
How to prepare for a job interview at TESTQ Technologies Limited
✨Know Your Business Analysis Fundamentals
Brush up on your business analysis skills, especially in gathering and documenting requirements. Be prepared to discuss how you've successfully translated business needs into functional specifications in your previous roles.
✨Familiarise Yourself with CRM Processes
Even though Dynamics 365 knowledge isn't mandatory, having a solid understanding of CRM and contact centre processes will give you an edge. Be ready to explain how these processes can impact the software platform you're working on.
✨Demonstrate Your Analytical Skills
Prepare examples that showcase your strong analytical and reasoning skills. Discuss how you've identified gaps in existing processes and the solutions you've recommended to improve efficiency and scalability.
✨Engage in Role-Playing Scenarios
Since the role involves facilitating workshops and interviews, practice role-playing scenarios where you elicit requirements from stakeholders. This will help you feel more confident during the interview when discussing your approach to stakeholder engagement.
