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- Tasks: Support the Regulatory Services Team with correspondence and calls while using various back-office systems.
- Company: Join a dedicated team committed to customer care and continuous improvement in Trafford.
- Benefits: Enjoy training opportunities, a supportive work environment, and a chance to make a real impact.
- Why this job: This role offers personal responsibility, teamwork, and the chance to learn in a dynamic setting.
- Qualifications: Good communication skills, proficiency in Microsoft Office, and a willingness to learn are essential.
- Other info: Informal chats about the role are encouraged; contact Wendy Evison for more details.
The predicted salary is between 28800 - 43200 £ per year.
Your style and approach will reflect our values and behaviours : you will be committed to continually learning & improving the way you do things to ensure effective outcomes; valuing and respecting others’ contribution, you will work together to deliver service; you will take ownership of your actions and strive to getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference., We are seeking a Business Support Officer who shares our commitment to customer care. As part of the Place Business Support Team, you will assist in providing business support to a number of services within the Place Directorate, primarily supporting the Regulatory Services Team. You will deal with correspondence and incoming calls from both internal and external customers and use a variety of back-office systems to complete a range of tasks.
The successful candidate will need to have good communication skills, ability to work within a team and be able to work on their own initiative. You must be proficient in Microsoft Word, Outlook and Excel and experience with Civica APP would be an advantage, although training will be provided. Working as part of a busy team, you will possess excellent organisational and interpersonal skills. Knowledge of Regulatory Services would be an advantage.
If would like an informal chat about the post please contact Wendy Evison on 07929 844256 or at [email protected], To learn more about Trafford as a place to work visit and t o view more about our awards and benefits please visit : Trafford – Benefits | www.inploi.com (greater.jobs)
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment – greater.jobs | www.inploi.com
For this opportunity, you must be able to prove you have the right to work in the UK – if in doubt please visit the following link Employers’ right to work checklist – GOV.UK (www.gov.uk) . Please note we are not a licensed sponsor .
Privacy Notice – The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here : Recruitment & Employment Privacy Notice (trafford.gov.uk)
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Business Support Officer (Regulatory Services) employer: Trafford Council
Contact Detail:
Trafford Council Recruiting Team
+447929844256
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (Regulatory Services)
✨Tip Number 1
Familiarize yourself with the values and behaviors outlined in the job description. Show how your personal approach aligns with their commitment to customer care and continuous improvement during any interactions.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively resolved issues in the past. This will demonstrate your ability to take ownership and responsibility, which is crucial for this role.
✨Tip Number 3
If you have experience with back-office systems, especially Civica APP, be ready to discuss it. If not, express your eagerness to learn and adapt quickly to new technologies, as training will be provided.
✨Tip Number 4
Research the Regulatory Services sector to gain a better understanding of the challenges and responsibilities involved. This knowledge will help you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Business Support Officer (Regulatory Services)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Business Support Officer position. Make sure you understand the key responsibilities and required skills, especially around customer care and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience that aligns with the role, particularly in business support or regulatory services. Mention specific examples where you demonstrated excellent organizational and interpersonal skills.
Showcase Your Skills: Clearly outline your proficiency in Microsoft Word, Outlook, and Excel in your application. If you have experience with Civica APP, be sure to mention it, as this could give you an edge.
Personalize Your Application: Tailor your cover letter to reflect the values and behaviors mentioned in the job description. Show your commitment to learning, teamwork, and taking ownership of your actions, which are crucial for this role.
How to prepare for a job interview at Trafford Council
✨Show Your Commitment to Learning
Demonstrate your dedication to continuous improvement by sharing examples of how you've learned from past experiences. Highlight specific instances where you adapted your approach to achieve better outcomes.
✨Emphasize Teamwork and Collaboration
Discuss your experience working in teams and how you value the contributions of others. Be prepared to give examples of successful collaborations and how they led to effective service delivery.
✨Take Ownership of Your Actions
Illustrate your ability to take responsibility for your work. Share a story about a time when you resolved an issue independently, showcasing your initiative and problem-solving skills.
✨Highlight Your Communication Skills
Since the role involves dealing with correspondence and calls, emphasize your strong communication abilities. Prepare to discuss how you handle customer inquiries and ensure clear, respectful interactions.
