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For Companies At a Glance
- Tasks: Manage and oversee claims while guiding a team of Claims Adjusters.
- Company: Brit is a forward-thinking company helping people thrive amidst uncertainty.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Make a real difference in the insurance industry while developing your career.
- Qualifications: Experience in claims management and strong communication skills are essential.
- Other info: Located in the accessible Leadenhall Building, close to major transport links.
The predicted salary is between 43200 - 72000 £ per year.
Role Details
We’re looking for a Senior Claims Adjuster.
About Brit
At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That’s why we exist. To help people and businesses face the future and thrive. We are change-makers enabled by a global workforce who collaborate to deliver a risk service. A team empowered to help our customers not only to survive the risks they face, but to stay on the front foot and keep moving forward. We believe the uncertainty of tomorrow isn’t something to fear but to seize; that it’s full of potential. Not only for our customers but our employees too.
We might write the future of risk for our brokers and clients, but we would love to help you write your future at Brit: a future based on not just progressing but on thriving – both professionally and emotionally. If you’re looking for a place to make a real difference, read on.
What you’ll be doing
- You’ll liaise with TPAs on Coverholder business to manage and oversee claims.
- You’ll communicate effectively with brokers and third parties to adjust claims in line with our company strategy and regulatory and legal compliance.
- You’ll guide and advise Claims Adjusters, resolving any issues and queries, and escalate any development needs to the Reinsurance Head of Claims/Claims Manager.
- You’ll promote Brit’s interests in the market through peer-to-peer meetings, broker advocacy, business development support to underwriters, market meetings, and industry conference participation.
- You’ll effectively manage claims human resources through motivation and inspiration.
- You’ll deliver claims business and team objectives through effective leadership of others.
- You’ll actively interpret resource requirements and issues and contribute to recruitment policy for the claims operation.
- You’ll manage others in accordance with strategy.
- You’ll conduct effective skill gap analysis for yourself and others, utilizing other skills to plan your professional development.
- You’ll be responsible for the delivery of strategic projects and the timely output of the team’s work.
- You’ll handle claims across multiple accounts, including but not limited to London Market business, Bermuda, Miami (Latin American risks), Brit Re (captive reinsurer), Sussex Re (third-party capital-backed reinsurer), and Australia.
- You’ll apply common terminology and context in standard situations and basic principles of good practice.
- You’ll provide explanations to customers and brokers/intermediaries and keep them informed of the status of the claim in a timely manner throughout the lifecycle of the claim.
- You’ll handle claims within agreed terms and SLAs.
- You’ll apply the company reserving policy and the standard policy conditions and exclusions where necessary and liaise with the actuaries and underwriters, as well as the Head of Reinsurance Claims/Claims Manager in setting additional case reserves (IBNR).
- You’ll ensure the circumstances of all claims/losses are fully investigated, including identifying and following up on any deficiencies in loss information provided to be satisfied as to the validity of the claim as to liability and quantum, and where necessary, negotiate the effective resolution of a claim.
- You’ll identify and take steps to identify avenues for recovery from third parties, including through contribution and/or subrogation.
- You’ll handle claims in line with the Claims Guidelines, Claims Policy, adjuster authority limits, and applicable law and regulatory requirements.
- You’ll effectively perform the role of agreement party in accordance with the Lloyd’s Minimum Standards, including the coordination of market meetings.
- You’ll manage the administration of inactive and ‘static’ claims and claims diary management.
- You’ll respond effectively to customer requirements and actively seek feedback from customers and brokers/intermediaries to improve customer service.
- You’ll develop and enhance business relationships both internally and externally.
- You’ll maintain accurate claims records and provide such information as is necessary for Brit to comply with its regulatory requirements.
- You’ll undertake any ad hoc or project work as necessary.
- You’ll contribute effectively towards the business plan of the relevant underwriting and claims team, including the processing of claims, claims MI, and reporting.
- You’ll provide in-depth and expert advice to customers and brokers/intermediaries.
- You’ll contribute to the philosophy and selection of supplier management.
Accessibility
We’re located in the Leadenhall Building on Leadenhall Street (EC3V 4AB) and are situated on floors 16 – 18, and 39. All of our floors are accessible by lift, and there are building staff on hand to point you in the right direction.
The closest train / underground / DLR links are: Liverpool Street Station (7 mins), Bank Station (6 mins), Fenchurch Street Station (6 mins), Aldgate Station (7 mins).
The nearest bus stop is St Mary Axe (Stop LR or Z), which is located just outside the building.
If you have any other questions regarding accessibility, please ask.
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Senior Claims Adjuster employer: Ki Insurance
Contact Detail:
Ki Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Adjuster
✨Tip Number 1
Familiarise yourself with the specific claims processes and regulations relevant to the London Market and other regions mentioned in the job description. This knowledge will not only help you stand out but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the insurance and claims adjusting field, especially those who have experience with TPAs and brokers. Attend industry conferences or local meetups to build relationships that could lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you guided a team or resolved complex issues. Highlighting your ability to motivate and inspire others will align well with the responsibilities of managing claims human resources.
✨Tip Number 4
Prepare to discuss how you would handle claims across multiple accounts, particularly in diverse markets like Bermuda and Latin America. Being able to articulate your approach to managing these complexities will demonstrate your readiness for the role.
We think you need these skills to ace Senior Claims Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims adjusting and leadership. Use specific examples that demonstrate your ability to manage claims, liaise with brokers, and lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with Brit's mission of helping customers thrive and provide examples of how you've made a difference in previous roles.
Showcase Your Communication Skills: Since the role involves liaising with various stakeholders, emphasise your strong communication skills. Provide examples of how you've successfully communicated complex information to clients or colleagues in the past.
Highlight Leadership Experience: As a Senior Claims Adjuster, you'll be expected to lead and inspire others. Include specific instances where you've guided teams, resolved conflicts, or contributed to professional development within your team.
How to prepare for a job interview at Ki Insurance
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Claims Adjuster. Familiarise yourself with the key tasks mentioned in the job description, such as liaising with TPAs and managing claims across multiple accounts. This will help you demonstrate your knowledge and suitability during the interview.
✨Showcase Your Leadership Skills
Since the role involves guiding and advising other Claims Adjusters, be prepared to discuss your leadership experience. Share examples of how you've motivated teams, resolved conflicts, or contributed to professional development in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare to discuss specific scenarios where you've successfully managed claims or navigated complex situations, highlighting your analytical skills and adherence to compliance.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Be ready to explain how you've maintained relationships with brokers and third parties in the past. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to keep stakeholders informed throughout the claims process.
