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- Tasks: Be the go-to person for customer queries about courier services and transport.
- Company: Join a leading scientific company making a difference in healthcare.
- Benefits: Enjoy a dynamic work environment with opportunities to grow your skills.
- Why this job: Perfect for those who love helping people and thrive in fast-paced settings.
- Qualifications: Customer service experience and excellent communication skills are a must.
- Other info: Experience in healthcare is a plus, but not required.
The predicted salary is between 24000 - 36000 £ per year.
Courier Service Centre Assistant, London N1 1-3 months, £13.15ph, 40 hours a week Leading Scientific company urgently requires a Courier Service Centre Assistant to provide a high level of customer service to external and internal clients regarding courier related queries. Duties: First point of contact for customer queries and questions around transport and courier related activity. Handling a high volumes of calls daily. Respond appropriately to customers, clients and patients to their service needs and requirements. Handle and resolve complaints and issues as first point of contact resolution and to provide appropriate feedback to seniors. Direct requests and unresolved issues to the appropriate designated resources. Develop customer and client rapports, to maintain and expand the reputation for excellent customer service. Requirements: Proven call centre or customer service experince Experience in handling high volume of calls Exellent command of English Excellent telephone manner Ability to deal with demanding customers in a professional and calm manner Experience within the healthcare sector would be a bonus Excellent written and verbal communication skills Excellent listening and problem solving skills Highly motivated, team player, adaptable This is a temporary role to start immediately. Possible scope for permanent work in the future. Apply now for immediate consideration (Ritz Rec Emp Bus)
Courier Service Centre Assistant employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier Service Centre Assistant
✨Tip Number 1
Familiarize yourself with common courier and transport-related queries. Understanding the typical questions and issues that customers face will help you respond more effectively during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves handling a high volume of calls, being able to convey information clearly and professionally over the phone is crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples from your past experiences where you successfully resolved customer complaints or issues, as this will demonstrate your capability to handle demanding situations.
✨Tip Number 4
Highlight any experience in the healthcare sector. If you have worked in a similar environment before, make sure to mention it, as it can give you an edge in understanding the specific needs of clients in this field.
We think you need these skills to ace Courier Service Centre Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call handling. Emphasize any previous roles where you managed high volumes of calls or dealt with demanding customers.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to their reputation for excellent service.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this position, ensure that your application is free from errors and clearly conveys your message. Use professional language and a friendly tone.
Highlight Relevant Experience: If you have experience in the healthcare sector, be sure to mention it. Discuss how this background equips you to handle the unique challenges of the role and enhances your ability to provide exceptional customer service.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service, especially in high-pressure environments. Highlight specific examples where you successfully resolved customer issues or complaints.
✨Demonstrate Effective Communication
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to showcase your telephone manner and how you handle calls professionally.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to deal with demanding customers and how you managed to maintain professionalism while resolving their issues.
✨Research the Company and Its Services
Familiarize yourself with the company's services and values. Understanding their approach to customer service will help you align your answers with their expectations and demonstrate your genuine interest in the role.
