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- Tasks: Join a dynamic team handling customer calls and emails, ensuring satisfaction.
- Company: Certain Advantage connects talent with top UK businesses across various sectors.
- Benefits: Enjoy a competitive salary, performance bonuses, and career progression opportunities.
- Why this job: Be part of a growing company where your contributions truly matter.
- Qualifications: Previous customer service experience is essential; strong communication skills required.
- Other info: This is a temp-to-perm role, offering stability and growth potential.
The predicted salary is between 25000 - 26000 £ per year.
Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Stoke on Trent. The role is on a permanent basis. £25,170 (12-month fixed term contract) The Role: As a Customer Service Advisor, you’ll deliver office-based after-sales support to customers. Working within a dynamic team, you’ll play a key role in enhancing the customer experience and supporting business performance through efficient process management and proactive service delivery. Key Responsibilities: Deliver first-line after-sales support to trade and customers via phone and email. Accurately process orders for accessories and point-of-sale items. Maintain detailed records of all complaints, ensuring timely and effective resolution. Manage and update in-house systems Provide general administrative support Assist with warehouse operations, including picking, packing, posting and dispatching goods to customers. Process inbound deliveries, check stock, and ensure all items are booked in and stored correctly. Handle customer returns and ensure accurate processing within SAP. Source and maintain general office supplies and stationery.Hybrid role (2 days a week in office) 8.15am to 5.00pm Monday to Thursday and 8.30am to 4.00pm on a Friday The individual We’re looking for people who have: Proven experience in a customer service or complaints-handling environment. Skilled in coordinating effectively between consumers, suppliers and internal/external stakeholders. Capable of managing multiple tasks with accuracy, efficiency and professionalism. Experience using business systems such as SAP or similar platforms is advantageous. Excellent written and verbal communication skills. Strong IT proficiency, including word processing, spreadsheets, and CRM systems. Quick to identify and resolve issues, escalating appropriately when required. Able to remain calm, professional and empathetic in challenging situations. Highly organised with a strong focus on meeting deadlines and delivering results. Demonstrates ownership, attention to detail and a commitment to accuracy. Balances empathy with sound business judgement to achieve effective outcomes. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips
Customer Service Advisor employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Certain Advantage's mission and how they support their clients will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of inbound and outbound calls, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that focus on customer service scenarios. Think of examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction, as these will demonstrate your capability in a fast-paced environment.
✨Tip Number 4
Showcase your teamwork skills. Since the role requires collaboration with team members, be ready to discuss how you've worked effectively in a team setting and how you can contribute to a supportive work environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills such as communication, problem-solving, and teamwork, which are crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples from your previous roles that demonstrate your skills and how they align with the job requirements.
Highlight Key Skills: In your application, clearly outline your key skills such as attention to detail, IT proficiency, and the ability to manage workload effectively. These are essential for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Service Advisor.
How to prepare for a job interview at Certain Advantage
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles you've had in customer service, especially in call centres. Share specific examples of how you handled challenging situations and ensured customer satisfaction.
✨Demonstrate a Growth Mindset
Since the company is expanding, it's important to convey your enthusiasm for growth and learning. Discuss how you adapt to changes and your willingness to take on new challenges as the business evolves.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. Practise responding to common customer queries or complaints, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and company culture. This shows your interest in being a team player and helps you understand how you can contribute to the company's objectives.
