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For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and boost sales through proactive ideas.
- Company: Join a well-established team in Mansfield focused on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for overtime.
- Why this job: Be part of a dynamic environment where your ideas can directly impact sales and customer experience.
- Qualifications: Previous sales or customer service experience is essential; confidence is key!
- Other info: Work one Saturday every two weeks for extra pay.
The predicted salary is between 27750 - 30750 £ per year.
Inspire Resourcing are recruiting for a fantastic client in the Mansfield area who are looking to expand their team with a Sales/Customer Service Advisor. This is a fantastic opportunity for a Sales/Customer Service Advisor to join an established team and would suit an individual with previous Sales or Customer Service experience.
Key Responsibilities:
- Answering the telephone to customers and dealing with their enquiries and questions
- Dealing with customer returns and refunds, feeding back complaints to Line Manager
- Ensuring urgent orders are dispatched on time
- Coming up with ideas to improve sales in a proactive manner
- Increasing sales and monitoring those sales on a weekly basis
- Serving customers over the Counter
- Answering queries and questions
- Ensuring priorities are dealt with in the required order and being flexible when they change
- Improving customer experience and satisfaction whenever possible
- Display a confident telephone manner
Requirements & Qualifications:
- Must be willing to work one in two Saturdays on overtime
- Confident face-to-face with customers
- Confident over the phone
- You will be confident in your knowledge and ability to upsell products and services.
- Be positive, with a can-do attitude
Job Type: Full-time
Pay: £27,750.00-£30,750.00 per year
Sales Advisor / Customer Service Advisor employer: Inspire Resourcing Ltd
Contact Detail:
Inspire Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor / Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. This knowledge will not only help you answer customer queries more effectively but also enable you to upsell confidently during your interactions.
✨Tip Number 2
Practice your telephone manner before the interview. Since a confident phone presence is crucial for this role, consider role-playing with a friend or family member to refine your communication skills.
✨Tip Number 3
Think of specific examples from your previous experience where you improved customer satisfaction or increased sales. Being able to share these stories during your interview will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude can make a significant difference, so express your eagerness to contribute to the team and enhance the customer experience.
We think you need these skills to ace Sales Advisor / Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use specific examples that demonstrate your ability to handle customer enquiries, manage returns, and upsell products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your previous experience and how it aligns with the responsibilities listed in the job description, such as improving customer satisfaction and handling urgent orders.
Showcase Your Communication Skills: Since the role requires confident communication over the phone and face-to-face, emphasise your strong communication skills in both your CV and cover letter. Provide examples of how you've successfully interacted with customers in the past.
Highlight Your Problem-Solving Abilities: In your application, mention instances where you've proactively solved customer issues or improved sales processes. This will demonstrate your ability to think on your feet and contribute positively to the team.
How to prepare for a job interview at Inspire Resourcing Ltd
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you successfully handled customer inquiries or complaints. Highlight how you improved customer satisfaction and resolved issues effectively.
✨Demonstrate Sales Acumen
Be ready to discuss your experience with upselling and increasing sales. Share specific instances where you contributed to sales growth and how you approached these situations proactively.
✨Exhibit a Positive Attitude
During the interview, maintain a positive and enthusiastic demeanour. Employers are looking for candidates who can bring a 'can do' attitude to their team, so let your personality shine through.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice responding to common customer queries and complaints to demonstrate your confidence and communication skills.
