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- Tasks: Welcome guests and create a warm atmosphere in our vibrant restaurants.
- Company: Join The Ned, a global hub for hospitality, dining, and socialising.
- Benefits: Enjoy competitive pay, complimentary meals, and exclusive discounts for you and your friends.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities.
- Qualifications: A friendly attitude is key; experience is a bonus but not required.
- Other info: Celebrate your birthday off after a year and enjoy regular social events!
The predicted salary is between 28000 - 42000 £ per year.
This job is with The Ned, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Our Ned\’s Club members expect the most exclusive service across our rooftop restaurant and the Vault, our late-night venue. Our Hosts are the team of smiling faces providing a warm welcome and getting our members and their guests settled. Building rapport with the members is crucial for this role, as the first point of contact in the Club you and your teammates will set the tone for the rest of the experience by providing an excellent welcome.
Do you want to join one of the best places to work in hospitality?
What\’s the role?
Club Host
About The Ned
The Ned and Ned\’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned\’s Club – a private members\’ space, gym and rooftop – alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
Responsibilities
- Be part of a team of hosts welcoming and settling our members and guests, setting the tone for the rest of the visit
- Handle members requests and queries regarding their reservations
- Collaborate with our membership relations team where necessary, providing members with an amazing experience every time is your top priority
- Build rapport with members over time, learning their preferences and what makes for an amazing experience
- Set our management and service teams up for success by providing key information about the guests to allow them to surprise and delight them with exceptional hospitality
- Shift patterns vary, with the earliest start at 6:30am and the latest finish at 3:30am
What You Can Bring To The Role
- Rapport building skills are essential for working in our Club spaces, every guest is a loyal member or a potential new member, so every interaction is crucial
- As the smiling face that greets every member and guest to our Club spaces, you\’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
- This can be a high‑pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
- In our Club spaces you may be looking after high‑profile people who value their privacy, so a degree of confidentiality is non‑negotiable
What The Ned Can Give You
- Estimated yearly pay of £35,360 – £17.00 per hour including service
- Dedicated Club School onboarding with exclusive learning and development opportunities and benefits
- Complimentary meals in our friendly team restaurant, Neddy\’s including monthly payday breakfast
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts
- Your birthday off, after a year of service and more holiday after five years of service
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance program – 24/7 advice and support
- Reward and recognition initiatives
At The Ned, we don\’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as Club Host.
#lovethened
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Club Host employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Host
✨Tip Number 1
Familiarise yourself with The Ned's unique offerings and atmosphere. Understanding the different cuisines and vibes of each restaurant will help you engage with guests more effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in a hospitality context. Building rapport is key, so demonstrating your ability to connect with others will be beneficial during any interactions at the interview.
✨Tip Number 3
Prepare to discuss how you would handle high-pressure situations. Think of examples from past experiences where you've successfully managed stress or resolved conflicts, as this will showcase your calm demeanour and problem-solving skills.
✨Tip Number 4
Show your eagerness to learn and grow within the hospitality industry. Mention any relevant training or courses you’re interested in, as well as your willingness to participate in The Ned's monthly learning calendar to enhance your skills.
We think you need these skills to ace Club Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Ned is looking for in a Club Host. Highlight your ability to provide excellent hospitality and build rapport with guests.
Tailor Your CV: Make sure your CV reflects relevant experience or skills that align with the role. Emphasise any customer service experience, even if it's informal, and showcase your personality traits that fit the warm and welcoming nature of the position.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Share specific examples of how you have provided excellent service in the past and your willingness to learn and grow within the hospitality industry.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality sector.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Show Your Warmth
As a Club Host, your personality is key. Make sure to convey your genuine warmth and friendliness during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Know the Venue
Familiarise yourself with The Ned and its unique offerings. Research the different restaurants and their cuisines so you can discuss how you would adapt your service style to fit each venue's vibe.
✨Demonstrate Your People Skills
Building rapport with guests is crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts, showcasing your ability to create a positive atmosphere.
✨Emphasise Your Willingness to Learn
Since experience isn't necessary, highlight your eagerness to learn and grow in the role. Discuss any relevant training or skills you've acquired and express your enthusiasm for participating in The Ned's learning opportunities.
