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- Tasks: Manage client accounts, optimise sales funnels, and develop marketing strategies.
- Company: Home Made is transforming the rental experience with a tech-first, customer-centric approach.
- Benefits: Enjoy 24 days annual leave, discounts, social events, and a supportive culture.
- Why this job: Join a dynamic team reshaping renting while developing your skills in a vibrant environment.
- Qualifications: 3+ years in real estate, strong communication, project management, and strategic account skills required.
- Other info: Work from home one day a week after probation; inclusive culture prioritising diversity.
The predicted salary is between 66000 - 88000 £ per year.
BTR Client Account Manager | Home Made Home Made is revolutionising the way people experience the rental process. We\’re impact and technology first, with customer centricity at the core of everything we do. Join us and be part of a team that\’s reshaping the future of renting. The Build to Rent Delivery team focuses on key account management, sales funnel oversight and ultimately project managing across teams to drive impact and results for their clients. Role pre-requisite : Applicants must have prior experience in real estate, but not necessarily in lettings. Key Responsibilities: Client Management and Onboarding: Act as the primary point of contact for our BtR clients. Provide expert advice and recommendations on industry best practices, market trends, and asset optimisation strategies. Reporting and Analysis: Generate comprehensive reports that offer deep insights into the performance of client portfolios. Analyse data, providing actionable recommendations to senior management for strategic decision-making. Sales Funnel Optimisation: Take ownership of the sales funnel for each client account, continuously refining and optimising processes to drive efficiency and increase conversion rates. Work closely with the internal team to identify areas for improvement and implement targeted strategies for growth. Training and Development: Train junior sales teams on new sites and key processes for high performance delivery. Marketing Strategy Development: Develop and execute tailored marketing strategies for each client\’s development site, leveraging digital channels, advertising platforms, and other tactics to drive awareness and demand. Monitor campaign performance and adjust strategies as needed to achieve optimal results. Project Management: Project manage all accounts, ensuring all aspects are covered from onboarding to offboarding. Collaborate cross-functionally with internal teams to coordinate efforts and overcome challenges. Stakeholder Management: Work closely with the Customer Success Manager, Leasing Manager and senior leadership team to build clear processes for clients, as well as solution focused responses. Meeting Management: Attend weekly meetings with clients to talk them through key account updates, including solutions and forward looking plans. Culture and Values Carrier: Be a culture and values leader in the business. Work together with the management team to set standards and expectations internally and externally. Working hours: Monday to Friday 9-6 (occasional site travel required) Office location: London Southwark, 1 day a week work from home post probation Salary: OTE £110k What we look for: Must have at least 3+ years experience in Real Estate (Sales, Lettings, Commercial or BTR) Have a strong ability to assess the market value for the estimated rental values for each client asset Strategic account management skills and strong business acumen Exceptional communication skills Project Management Problem solving and critical thinking skills Benefits of working with us: Annual Leave: 24 days leave + your birthday off! Modern, state of the art offices Employee Perks: discounts for stores, cinema etc Yearly Half Day Charity Day Office Social Events (Summer and Winter Parties) Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc. Mental Health First Aiders On site Gym access, showers (towels & shower gel), and indoor bike storage Weekly Friday 5pm Happy Hour in the office Opportunities to upskill in your career through our Learning and Development Programme We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at joinus@home-made.com . #J-18808-Ljbffr
Contact Detail:
Home Made Recruiting Team
joinus@home-made.com
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Client Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the Build to Rent sector. Understanding current market dynamics and emerging technologies will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the real estate industry, especially those involved in client account management. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight your strategic thinking and problem-solving skills, as these are crucial for optimising sales funnels and driving results.
✨Tip Number 4
Showcase your ability to collaborate across teams by preparing examples of past projects where you worked with different departments. This will demonstrate your project management skills and your capacity to drive impact through teamwork.
We think you need these skills to ace BTR Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in real estate, particularly any roles that involved client management or project management. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their mission of revolutionising the rental process and provide insights into your understanding of market trends and asset optimisation.
Showcase Your Analytical Skills: Since the role involves reporting and analysis, include examples of how you've used data to drive decisions in previous positions. Highlight any experience you have in generating reports and making strategic recommendations.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to client management and sales funnel optimisation. Think of specific scenarios where you've successfully managed accounts or improved processes, and be prepared to share these stories.
How to prepare for a job interview at Home Made
✨Showcase Your Real Estate Experience
Make sure to highlight your 3+ years of experience in real estate during the interview. Discuss specific projects or roles where you demonstrated your skills in sales, lettings, or BTR, as this will show your suitability for the position.
✨Demonstrate Strategic Thinking
Prepare examples of how you've successfully managed client accounts in the past. Be ready to discuss your approach to assessing market values and optimising asset performance, as this aligns with the key responsibilities of the role.
✨Communicate Effectively
Exceptional communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like reporting and analysis. This will help you stand out as a strong candidate.
✨Emphasise Team Collaboration
Since the role involves project management and cross-functional collaboration, be prepared to share examples of how you've worked effectively with different teams. Highlight your problem-solving skills and ability to coordinate efforts to achieve common goals.
