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- Tasks: Be the friendly face of our museum, providing exceptional customer service and guiding visitors.
- Company: Join National Museums Scotland, a leading museum group with diverse collections and a creative culture.
- Benefits: Enjoy 28.5 days annual leave, flexible working options, and exclusive discounts from day one.
- Why this job: Make a positive impact on visitors while working in a vibrant, inclusive environment.
- Qualifications: Exceptional customer service skills and a full driving licence are essential; previous experience is a plus.
- Other info: Apply by 13 August 2025; selection event on 26 August 2025.
The predicted salary is between 19900 - 25000 £ per year.
Job Description
Visitor Experience Assistant – Full time | 35 hours
Salary: £24,973 (pro rata) (£13.66 per hour)
Hours: 35 hours per week | Five days across seven
Location: National Museum of Rural Life, East Kilbride
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Assistant will include:
* Annually alongside your salary of £24,973, National Museums Scotland contributes £7,234 towards you being a member of the Civil Service Pension Scheme
* A generous annual leave of 28.5 days – rising to 33.5 after 5 years. Plus 8 paid days public holidays
* Cycle to Work scheme
* Free access to national (and international) museums and exhibitions
* Exclusive discounts on both local and national High Street and online retailers
* A range of wellbeing benefits including Employee Assistance Programme 24/7
* Flexible working options such as part time working, paid special leave, career breaks and unpaid leave
* Access to all the above and more from day one of employment
To see more of our benefits please visit out dedicated benefits page on our careers portal.
About the Visitor Experience Assistant role:
You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing farm tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!
As a Visitor Experience Assistant at National Museum of Rural Life you will:
* Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
* Promote and support a broad range of public programmes, exhibitions and events
* Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Skills and experience we're looking for in our Visitor Experience Assistant:
* Ability to demonstrate an exceptional standard of customer service
* Effective communication skills
* Full driving licence (required to drive tractor with a trailer carrying approximately 18 passengers as part of role (image of tractor in recruitment pack))
* Ability to demonstrate a keen and genuine interest in working with the public
* Experience of working in a customer facing role.
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you
Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
The closing date for this role is 13 August 2025. The Selection Event is likely to take place on 26 August 2025.
Visitor Experience Assistant employer: National Museums Scotland
Contact Detail:
National Museums Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Familiarise yourself with the National Museum of Rural Life and its collections. Understanding the museum's history, exhibits, and current events will help you engage with visitors and answer their questions confidently.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through volunteering or previous jobs, highlight experiences where you've gone above and beyond to assist customers, as this role is heavily focused on visitor experience.
✨Tip Number 3
Prepare for potential scenarios you might face while working front of house. Think about how you would handle difficult situations or questions from visitors, as demonstrating problem-solving skills can set you apart.
✨Tip Number 4
Network with current or former employees of National Museums Scotland if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Visitor Experience Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since this role is heavily focused on customer service, provide specific examples in your CV and cover letter that demonstrate your exceptional customer service skills and any relevant experience in similar roles.
Highlight Communication Abilities: Effective communication is crucial for this position. Make sure to mention any experiences where you successfully communicated with diverse audiences or provided information clearly and effectively.
Express Enthusiasm for the Role: In your cover letter, convey your passion for working with the public and your genuine interest in the museum's collections and events. This will help you stand out as a candidate who is not only qualified but also truly excited about the opportunity.
How to prepare for a job interview at National Museums Scotland
✨Show Your Enthusiasm
As a Visitor Experience Assistant, your passion for customer service is key. Make sure to express your enthusiasm for the role and the museum during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Know the Museum's Collections
Familiarise yourself with the National Museum of Rural Life's collections and exhibitions. Being able to discuss specific items or stories will demonstrate your genuine interest and preparedness, which can set you apart from other candidates.
✨Practice Effective Communication
Since this role involves interacting with visitors, practice clear and friendly communication. You might want to role-play common visitor scenarios with a friend to build your confidence in providing information and assistance.
✨Highlight Relevant Experience
Be ready to discuss your previous customer-facing roles. Highlight any experience that showcases your ability to provide exceptional service, handle inquiries, and engage with diverse audiences, as these are crucial for the position.
