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- Tasks: Conduct service reviews and assessments for supported housing schemes.
- Company: Join a dedicated team focused on improving community support services.
- Benefits: Gain valuable experience, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact in people's lives while developing essential skills.
- Qualifications: 5 GCSEs including Maths and English; experience with public and vulnerable clients preferred.
- Other info: Entry-level contract position ideal for students seeking practical experience.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Contract Monitoring Officer (Supporting People)
Contract Monitoring Officer (Supporting People)
5 days ago Be among the first 25 applicants
- To carry our service reviews of individual Supporting People Grant, Supporting People Revenue Grant and other supported housing schemes ensuring services and payments operate in line with established contracts and specifications and meet the requirements of the Welsh Government Accredited Support Provider ratings. This will include regularly reviewing all housing management services to determine support and rent costs.
- To undertake Tenant Support Scheme (TESS) referrals to support providers, update and maintain all computerised records on referrals and monitor the outcome of each referral.
- To Assist the Supporting People Coordinator in reviewing the Supporting People Local Commissioning Plan.
- To maintain all computerised records ensuring information is kept up to date at all times and full audit trails on payments and support service provision are in place.
- To undertake Housing Related Support Needs Assessments (HRS) of supporting people clients and regularly update all record systems.
- To provide regular reports, advice and information, statistics and performance information on the Supporting People services including weekly/monthly monitoring reports, Citizen Charter, National Assembly for Wales and other performance indicator information as directed.
- To carry out client assessments under the Fairer Charging Policy for Supporting People and ensure all payments are correctly reconciled on Supporting People IT monitoring systems and office records.
- To represent the Housing Services at working parties, resident meetings and committees and undertake presentations, provide reports and feedback as necessary.
- Ensure compliance with the Financial Regulations, Standing Orders, Policies and Procedures.
- To implement the principles of the Equal Opportunity Policy whilst carrying out the above duties.
- To adhere to Health and Safety legislation / relevant policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
- To implement the principles of the Environment Policy while carrying out the above duties.
- Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Chief Officer from time to time.
Responsibilities
- To carry our service reviews of individual Supporting People Grant, Supporting People Revenue Grant and other supported housing schemes ensuring services and payments operate in line with established contracts and specifications and meet the requirements of the Welsh Government Accredited Support Provider ratings. This will include regularly reviewing all housing management services to determine support and rent costs.
- To undertake Tenant Support Scheme (TESS) referrals to support providers, update and maintain all computerised records on referrals and monitor the outcome of each referral.
- To Assist the Supporting People Coordinator in reviewing the Supporting People Local Commissioning Plan.
- To maintain all computerised records ensuring information is kept up to date at all times and full audit trails on payments and support service provision are in place.
- To undertake Housing Related Support Needs Assessments (HRS) of supporting people clients and regularly update all record systems.
- To provide regular reports, advice and information, statistics and performance information on the Supporting People services including weekly/monthly monitoring reports, Citizen Charter, National Assembly for Wales and other performance indicator information as directed.
- To carry out client assessments under the Fairer Charging Policy for Supporting People and ensure all payments are correctly reconciled on Supporting People IT monitoring systems and office records.
- To represent the Housing Services at working parties, resident meetings and committees and undertake presentations, provide reports and feedback as necessary.
- Ensure compliance with the Financial Regulations, Standing Orders, Policies and Procedures.
- To implement the principles of the Equal Opportunity Policy whilst carrying out the above duties.
- To adhere to Health and Safety legislation / relevant policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
- To implement the principles of the Environment Policy while carrying out the above duties.
- Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Chief Officer from time to time.
Requirements
- Experience of working with the public
- Experience of record keeping and office systems.
- Experience of working with vulnerable clients
- Knowledge of housing and support issues.
- Good knowledge and experience of IT systems.
- Knowledge of Supporting People Framework
- Good interpersonal skills
- Good written skills with ability to write and complete correspondence, forms and reports both clearly and accurately.
- Excellent administration and organisational skills.
- Ability to establish and maintain administration/monitoring systems including IT (OHMS).
- 5 GCSEs grade A:C or equivalent (to include Maths and English)
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Contract Monitoring Officer (Supporting People) employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Monitoring Officer (Supporting People)
✨Tip Number 1
Familiarise yourself with the Supporting People Framework and the specific requirements of the Welsh Government. Understanding these guidelines will help you demonstrate your knowledge during interviews and show that you're well-prepared for the role.
✨Tip Number 2
Network with professionals in the housing and support sector. Attend local events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Brush up on your IT skills, especially with systems related to record keeping and monitoring. Being proficient in relevant software will not only boost your confidence but also make you a more attractive candidate for the position.
✨Tip Number 4
Prepare to discuss your experience working with vulnerable clients. Think of specific examples where you've made a positive impact, as this will highlight your interpersonal skills and commitment to supporting people effectively.
We think you need these skills to ace Contract Monitoring Officer (Supporting People)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Contract Monitoring Officer position. Highlight key skills such as record keeping, knowledge of housing issues, and interpersonal skills in your application.
Tailor Your CV: Customise your CV to reflect relevant experience, particularly in working with vulnerable clients and maintaining records. Use specific examples that demonstrate your ability to manage administrative tasks and compliance with policies.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the role. Mention your understanding of the Supporting People Framework and your commitment to health and safety legislation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is clear and accurately reflects your qualifications and experiences.
How to prepare for a job interview at TipTopJob
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Contract Monitoring Officer. Familiarise yourself with the Supporting People Framework and the specific requirements outlined in the job description, as this will help you answer questions confidently.
✨Showcase Your Experience
Prepare to discuss your experience working with vulnerable clients and your knowledge of housing and support issues. Be ready to provide examples of how you've successfully managed records and maintained office systems in previous roles.
✨Demonstrate Your IT Skills
Since good knowledge of IT systems is crucial for this role, be prepared to talk about your proficiency with relevant software. Highlight any experience you have with monitoring systems like OHMS, and be ready to discuss how you’ve used technology to improve efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of examples where you've had to make decisions under pressure or resolve conflicts, particularly in a support or housing context.
