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- Tasks: Help customers with service bookings, troubleshooting, and appliance advice.
- Company: Join BSH Home Appliances, a leader in innovative home solutions.
- Benefits: Enjoy flexible hours, bonuses, life assurance, and employee discounts.
- Why this job: Be part of a growing team that values your skills and offers career growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work part-time from 16:00-20:00, Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
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Booking engineer service visits
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Identify and order spare parts and accessories
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Provide and assist with troubleshooting and ongoing maintenance of an appliance
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Providing pre-purchase advise and replacement appliances
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Provide external support to global phone lines as required
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A customer service background is required; with strong telephone communication skills
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Accuracy, flexibility and the ability to problem solve will be necessary in this role
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To be customer focused and ability to demonstrate empathy
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Self-motivated, thrive under pressure with strong computer literacy skills are also essential
Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Customer Service Advisor – Twilight Shift
Corby / Part-Time / Competitive Salary
Your Profile
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You will work Monday to Friday 16:00-20:00, * Bonus Scheme
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Life Assurance * Enhanced Holiday Entitlement
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Contributory Pension Scheme
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Employee Discount and Access to BSH Reward website
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Training and Development Opportunities
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
B/S/H/ Home appliances under the brands
Customer Service Advisor - Twilight Shift employer: BSH
Contact Detail:
BSH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Twilight Shift
✨Tip Number 1
Familiarize yourself with the products and services offered by BSH Home Appliances. Understanding the features and benefits of brands like Bosch, Siemens, Gaggenau, and Neff will help you provide better customer support and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires strong telephone communication, consider role-playing scenarios with a friend or family member to enhance your ability to troubleshoot and assist customers effectively.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples from your past experiences where you successfully resolved customer issues or improved service processes. This will highlight your capability to thrive under pressure.
✨Tip Number 4
Emphasize your customer-focused mindset. Be ready to discuss how you have demonstrated empathy in previous roles, as this is crucial for providing excellent customer service in the position of Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor - Twilight Shift
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Highlight key responsibilities such as booking engineer service visits and providing troubleshooting assistance, as these will be crucial in your application.
Tailor Your CV: Customize your CV to emphasize your customer service experience and strong telephone communication skills. Include specific examples of how you've demonstrated empathy and problem-solving abilities in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to BSH Home Appliances Group. Mention your ability to thrive under pressure and your strong computer literacy skills, aligning them with the requirements listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as accuracy is essential for this role. A polished application reflects your attention to detail.
How to prepare for a job interview at BSH
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you handled challenging situations and provided excellent support to customers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you successfully identified issues and implemented solutions. This will show your ability to think critically and resolve problems effectively, which is crucial for this role.
✨Emphasize Communication Skills
Since strong telephone communication skills are essential, practice articulating your thoughts clearly and concisely. Be ready to explain how you can empathize with customers and provide them with the support they need.
✨Be Ready for Technical Questions
Familiarize yourself with common appliances and their maintenance. You might be asked about troubleshooting techniques or how to assist customers with technical inquiries, so having some knowledge in this area will be beneficial.
