Digital Service Design Officer - WMF2194e

Job reference REQ00000018754
Date posted 05/08/2025
Application closing date 14/09/2025
Location: Various Locations (Penrith, Kendal, Barrow), including flexible working
Contract Type: Fixed term – 2 years
Salary: £47,181 – £48,226
Hours: 37 per week, Full time

Job description

Westmorland and Furness Council is seeking a Digital Service Design Officer to join its Digital Innovation Team. This is an exciting opportunity to contribute to a digital transformation journey, improving how residents interact with the Council by developing accessible, user-centered digital services across all Directorates.

The role involves working on transformation projects, identifying opportunities for digital improvements, shaping service design, leading delivery, and embedding new ways of working. The focus is on increasing self-service and optimizing digital platforms, including the CRM system, aligning with the Council\’s Customer Strategy and customer design principles.

Who we are looking for

The ideal candidate will have experience in delivering digital change within complex organizations, managing or supporting service design and transformation projects. Strong stakeholder engagement, constructive challenge of existing practices, and the ability to lead digital improvements are essential. Excellent communication, analytical skills, and experience in performance management, customer engagement, and process mapping are required.

What we offer

Benefits include a competitive pension scheme, enhanced annual leave, and various perks and discounts. For more details, visit our Careers site.

Additional information

For role responsibilities and essential criteria, please view the attached Post Specification and Role Profile.

Closing date: 15th September 2025
Interview date: 29th September 2025

For queries or informal discussions, contact Lynne Davidson at Lynne.Davidson@cumbria.gov.uk. Interviews may be in-person or virtual, with options discussed upon invitation.

We support Skilled Worker Visa sponsorship for eligible roles. More info is available on the GOV.UK website.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Our recruitment process prioritizes diversity and inclusion. We guarantee an interview to disabled applicants meeting essential criteria, and also offer guaranteed interviews for Armed Forces personnel, veterans, and those in care or care-experienced under 24 years old.

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