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- Tasks: Support and maintain ICT business application systems while resolving service desk calls.
- Company: Join Solihull Metropolitan Borough Council, a key player in local government ICT services.
- Benefits: Enjoy flexible working, up to 24 days flexi leave, and access to employee perks.
- Why this job: Kickstart your ICT career with training opportunities and a supportive team environment.
- Qualifications: A degree in IT or Computer Science, plus strong analytical and communication skills required.
- Other info: Initial office work will transition to remote as you gain experience.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Graduate IT Support Consultant role at WMJobs
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Solihull Metropolitan Borough Council,
Are you a graduate in a computer science or IT related subject and keen to kick start your career in ICT?
We have an exciting opportunity for a graduate to join one of our ICT Business Systems support teams at Solihull Council. These teams provide a comprehensive range of ICT support services to the Council and its partners including the support, development and maintenance of a wide range of Corporate and Departmental application systemsto start a career in ICT.
Building on your existing IT knowledge and with additional training provided by the Council, you will provide support for one or more of the Councils ICT business application systems, investigating and resolving service desk calls raised by customers.
You will also undertake systems administration tasks such as user access management, system configuration changes, and database refresh activities, ensuring that system documentation is kept up to date.
There will also be opportunities to get involved in ICT development work such as integrations, interfaces and report development, plus system upgrades and patches. There will be opportunities to grow your knowledge and experience including training in new technologies as these arise.
You will also:
- Take part and contribute to team, project and Divisional meetings.
- Support other members of the team, taking on tasks as directed.
- Use the knowledge of business systems to support other teams within ICT as required.
- Advise and support customers in the business on the use of the business systems supported by the Team.
- Follow all processes and procedures in use within the Team, the Division and wider Council.
- Help maintain system documentation.
As well as a degree with a significant IT / Computer Science component, you will have:
- A broad understanding of Information Technology including Information Systems concepts, software, databases and web technologies.
- Experience of programming and of writing SQL.
- Knowledge of or experience of testing techniques.
- Knowledge of or experience of systems administration.
- Strong Microsoft 365 skills.
- Excellent verbal and written communication skills with the ability to communicate effectively with customers of varying levels of technical ability and experience.
- Excellent analytical and problem solving skills .
- The ability to work effectively within a team environment
- The ability to work well under pressure and meet deadlines.
- The ability to use your own initiative to solve problems.
- A logical and analytical approach to problem solving with strong attention to detail.
In return, this is a fantastic opportunity to join an experienced team in a varied and challenging role.
We also offer:
- Flexible working, including flexi leave up to 24 days per year and agile working arrangements
- The opportunity to buy up to 10 days additional leave per year
- Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
- Access to the Local Government Pension Scheme
- Employee benefits including Childcare Vouchers and a staff discount card
Our Smarter Ways of Working approach recognises that work is what you do and not necessarily where you go. Our aim is to balance the needs of our employees with service delivery and for this role, this is likely to include a combination of working from home and from our offices in central Solihull. Please note – you will work from the office initially until you have gained sufficient experience and knowledge to enable you to work remotely.
To apply please upload a CV and separate supporting statement that clearly outlines how you meet the essential criteria as outlined on the job description and person specification attached. Your supporting statement should be in your own words and reflect your own experiences, using examples where possible.
If you have any questions regarding this opportunity please contact Andrew Byron or Pinda Hoonjan, ICT Applications Team Leaders on abyron@solihull.gov.uk/ pinda.hoonjan@solihull.gov.uk for an informal discussion.
Shortlisted candidates will be invited to interview w.c 15th September 2025
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required
This post requires the following Disclosure and Barring check: Not required .
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
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Graduate IT Support Consultant employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate IT Support Consultant
✨Tip Number 1
Familiarise yourself with the specific ICT business application systems used by Solihull Council. Research their current systems and any recent upgrades or changes to demonstrate your proactive interest during interviews.
✨Tip Number 2
Brush up on your SQL skills, as this role requires experience in writing SQL. Consider working on small projects or exercises that involve database management to showcase your practical knowledge.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Think of examples where you've successfully resolved technical issues, as this will highlight your analytical skills and ability to work under pressure.
✨Tip Number 4
Network with current or former employees of Solihull Council if possible. Engaging with them can provide valuable insights into the team culture and expectations, which you can leverage in your application and interviews.
We think you need these skills to ace Graduate IT Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences related to IT support, programming, and systems administration. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Strong Supporting Statement: Your supporting statement should clearly outline how your experiences align with the role. Use specific examples to illustrate your problem-solving skills, teamwork, and technical abilities, ensuring it reflects your own voice.
Showcase Technical Skills: Emphasise your knowledge of Microsoft 365, SQL, and any other relevant technologies. If you have experience with testing techniques or system documentation, be sure to mention these as they are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects attention to detail, which is vital in an IT support role.
How to prepare for a job interview at WMJobs
✨Know Your Technical Stuff
Make sure you brush up on your IT knowledge, especially around information systems, databases, and programming. Be ready to discuss your experience with SQL and any relevant projects you've worked on during your studies.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you faced, how you approached them, and what the outcomes were. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly
Since you'll be dealing with customers of varying technical abilities, practice explaining complex concepts in simple terms. During the interview, focus on your verbal and written communication skills, as these are crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the technologies they use, and the projects you might be involved in. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
