Business Support Assistant - Family Hubs Tonbridge & Malling

We are looking for a Business Support Assistant to be based in our Tonbridge and Malling district. The role is for 18.5hrs per week spread over 5 days 9am – 1pm.

The role will have a contractual base within Tonbridge Family Hub but there is an expectation that you will be able to travel and work flexibly across the District to cover at other Family Hubs in the Tonbridge and Malling area on occasion.

We are looking for someone to support a range of busy family hubs, greeting, welcoming and signposting families.

This role is key to providing professional support to Family Hub Workers supporting children, young people and families across the District. We are looking for someone with a calm and organised approach who would like to make a positive contribution.

You will need to demonstrate excellent organisation and communication skills. You must be able to proactively manage your workload and support the wider team, whilst responding to urgent requests and deadlines.

You will be required to act confidently as the first point of contact for staff, visitors and partners in this multi-agency environment, and support the opening and closing of hubs as required.

You will be required to support Health and Safety processes and report and monitor any building faults.

We are looking for someone with administrative experience and who is confident dealing with a variety of responsibilities. You should have knowledge and experience in using a range of IT packages, including Microsoft Office and other applications.

You will be responsible for handling sensitive information, checking and recording data, as well as liaising with colleagues to arrange a variety of meetings.

The role is varied and interesting and we can offer opportunities for personal training and development within the service.

You will be part of a wider West Kent team offering support to colleagues and service users from 8:30am to 5pm Monday to Friday.

A confident telephone manner and excellent interpersonal skills

• A flexible attitude to working across a wide geographical area

• A proficient knowledge of Microsoft Office and other IT applications

• Experience of dealing with customers, This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

The ability to travel across a wide geographical area in a timely and flexible manner at various times of the day is essential. Please note, this is not always supported by public transport links.

In return we can offer you:

• 27 days annual leave + bank holidays (pro rata)

• Generous contributory pension scheme

• Training and an ongoing plan for development

• Employee focused support and staff groups

• A rewarding and meaningful career

• Access to Kent Rewards, which provides discounts on many local and national brands for services and products.

For more information about the role, location and responsibilities, please contact:

Sam Hoare – Senior Business Support Lead

sam.hoare@kent.gov.uk

About the Company

Work that works for you and us – let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.