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- Tasks: Assist and direct patients to the right services with a friendly approach.
- Company: Join the dynamic team at Jedburgh Medical Practice, dedicated to patient care.
- Benefits: Enjoy flexible working hours and a supportive work environment.
- Why this job: Make a real impact in healthcare while developing your skills in a vibrant team.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Position requires flexibility to cover holidays and absences.
The predicted salary is between 36000 - 60000 £ per year.
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Jedburgh Medical Practice Patient Advisor Vacancy
25 hours per week
- Monday 8:30-13:00
- Tuesday 8:30-13:00
- Thursday 8:30-17:00
Note: Flexibility with working hours is essential to cover holidays and absences. Closing Date: Friday 22 August 2025
We are seeking a dedicated individual to join our busy and growing Administrative team as a Patient Advisor. The main responsibilities include receiving, assisting, and directing patients to the appropriate services or healthcare professionals in a courteous, efficient, and effective manner. The role involves working within established protocols and procedures, complying with Practice Policies including Data Protection and Confidentiality.
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Patient Advisor employer: NHS Borders
Contact Detail:
NHS Borders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the healthcare system and the specific services offered by Jedburgh Medical Practice. Understanding their protocols and patient care approach will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, as being a Patient Advisor requires clear and empathetic interaction with patients. Role-playing scenarios with friends or family can help you feel more confident in handling various patient inquiries.
✨Tip Number 3
Show your flexibility and willingness to adapt to changing schedules. Be prepared to discuss how you can cover for colleagues during holidays or absences, as this is a key requirement for the role.
✨Tip Number 4
Research common challenges faced by Patient Advisors and think about how you would handle them. Being able to provide thoughtful solutions during your interview will set you apart from other candidates.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Patient Advisor. Highlight your relevant experience in customer service and any familiarity with healthcare settings.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Patient Advisor role. Emphasise your ability to assist and direct patients, as well as your understanding of confidentiality and data protection.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your commitment to providing excellent service. Mention specific examples of how you've successfully assisted customers or clients in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at NHS Borders
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Advisor. Familiarise yourself with the key tasks such as assisting and directing patients, as well as the importance of adhering to protocols and confidentiality.
✨Showcase Your Communication Skills
As a Patient Advisor, excellent communication is crucial. Prepare examples from your past experiences where you effectively communicated with patients or colleagues, demonstrating your ability to handle inquiries courteously and efficiently.
✨Demonstrate Flexibility
Since flexibility in working hours is essential for this role, be ready to discuss your availability and willingness to cover holidays and absences. Highlight any previous experiences where you adapted to changing schedules.
✨Familiarise Yourself with Data Protection
Understanding data protection and confidentiality is vital in this position. Brush up on relevant policies and be prepared to discuss how you would ensure compliance in your daily tasks.
