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Managing claims to conclusion, liaising effectively and appropriately with the client, insurer, loss adjuster and any other interested party.
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Provision of advice on the application of policy cover and the necessary documentation/information required to progress the claim.
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Negotiating with insurers to achieve the most beneficial and cost-effective settlement for the client.
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Negotiating with insurers to ensure reserves are realistic and appropriate
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Ensuring claims are registered and appropriately updated on our systems
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Attending internal and external meetings as required.
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Report any major or sensitive claims to Account Executive responsible
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Understand the appropriate claims notification and investigation procedures applicable to each class of insurance
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Understand the insurance programme and service plans for an allocated portfolio of clients and document client specific claim handling arrangements for internal purposes
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Provide feedback for insurer review meetings and actively contribute to the development of relationships
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Build and nurture close, long-lasting relationships by developing a constantly expanding network of client, insurer, lawyer and loss adjuster contacts
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Provide management information as requestedMaintain records on our internal systems and pro-actively perform claims cleanses
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Prepare and maintain client claim experiences
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Undertake specific tasks as directed by management, adhering to agreed project plans and timescales
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Excellent technical claims experience with strong knowledge of the London Market
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Excellent understanding of Construction risks
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Ability to prepare and interpret claims experiences and analyses
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Excellent communication skills – to effectively and professionally communicate both verbally and in writing with clients, insurers and colleagues
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Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company
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Ability to manage time, prioritise and ensure that deadlines are met without compromising quality
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Analytical and problem-solving skills, including research and investigation
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An understanding of regulatory controls and procedures
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CII qualifications would be advantageous
Contact Detail:
Lockton Recruiting Team