Contract Operations Manager

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Recruitment Partner @ GreenSquareAccord | Staffing, Talent Acquisition

Operations Contract Manager

Birmingham | Full-time | Hybrid Working

Drive collaboration, service excellence and contract innovation at the heart of our communities.

At GreenSquareAccord, our purpose is simple, to create great places to live and work. We`re looking for a skilled and collaborative Operations Contract Manager to lead the way in how we deliver essential estate services through well-managed, high-performing contracts that put our residents first.

This is more than just managing contracts, it`s about working with teams, suppliers and communities to build a consistent, customer-focused services that makes a lasting difference.

The role

Reporting to the Director of Estate Services, you`ll be at the forefront of managing and improving a wide range of contracts which includes grounds maintenance as well as cleaning to specialist services like pest control and arboriculture.

You`ll lead a team of Contract Officers and Administrators working closely with colleagues across the business to ensure services are efficient, responsive and meet the needs of our residents. With a clear focus on collaboration, performance, and contractual rigour, you`ll embed a contract management approach that delivers real value.

Key responsibilities:

• Lead on the procurement, monitoring and performance of multiple service contracts
• Build strong relationships with internal teams, contractors and customers to ensure smooth and responsive service delivery
• Develop and embed a robust contract management framework whilst setting clear roles, responsibilities and performance standards
• Support your team to monitor contractor KPIs, identify issues early and drive continuous improvement
• Champion service quality and customer involvement, ensuring feedback directly shapes delivery
• Provide financial oversight, ensuring value for money and contractual compliance across all areas
• Promote a culture of learning, performance and cross-team working to deliver services \”right first time\”

About you

We`re looking for someone who thrives in a collaborative environment and is passionate about getting things done properly.

You`ll bring:

• Experience leading multiple large-scale service contracts, ideally within housing, estates or property services
• A strong understanding of contract frameworks, supplier performance and commercial negotiations
• A hands-on approach to developing contract schedules, specs and service standards
• Experience motivating and leading high-performing teams
• A collaborative, solutions-focused style – comfortable working across departments, engaging customers and influencing suppliers

This role is perfect for someone who can zoom out to see the bigger picture but isn`t afraid to get into the detail to make things work better.

You`ll be part of a values-led organisation that`s committed to delivering social impact through excellent services. We believe in doing things differently, and we give our people the support and autonomy to make things happen.

• Be part of a supportive, experienced team who care about getting it right
• Work in a modern, collaborative Birmingham office with flexible working across our regions
• Shape services that improve homes, communities and lives
• Enjoy a positive, inclusive culture where your voice matters

Ready to lead smarter contracts, stronger teams and better services?

Join us and help shape the future of service delivery at GreenSquareAccord.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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